At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
NTT DATA Services currently seeks a Desktop Support professional to join our team in Milwaukee, WI.
Position Overview:
* Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
* Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
* They may make policy recommendations to their managers and be an escalation point for less experienced team members.
* Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks, printers.
* May respond to calls after normal business hours per leader instructions.
* Identifies potential issues that could adversely impact end user experience and takes corrective action.
* Update and resolve tickets in a timely manner to achieve Service Levels.
Position General Duties and Tasks:
* Typically requires 2-4 years relevant experience.
* High School Diploma or equivalent.
* Undergraduate degree or some college coursework preferred.
* Strong knowledge of Windows operating system environment.
* Solid client service skills.
* A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
* Ability to physically perform general office requirements.
* Must be able to perform essential responsibilities with or without reasonable accommodations.
* Travel including overnight domestic or international trips may be required
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
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