BA - Lifecycle

Job#: 3032493

Job Description:

Business Analyst - Life Cycle Program

Role Title: Business Analyst - Life Cycle Program

Location: Remote

Engagement: Contract through end of year

Domain: Infrastructure / OS, databases, applications (healthcare environment)

Role Overview

This Business Analyst will establish and run a repeatable life cycle management program for operating systems, databases, and related infrastructure components. The focus is on:

• Building a sustainable, ongoing process to manage technology life cycle (e.g., Windows 2012/2016/2019/22, SQL, Oracle, Linux, etc.)
• Driving accountability and visibility across application owners and business stakeholders
• Reducing reliance on extended support (e.g., current spend on extended support for Windows 2016)
• Enabling leadership to understand risk, cost, and timelines for remediation and upgrades

Key Responsibilities

1. Establish and maintain the life cycle program

• Design and stand up a repeatable, sustainable process to manage OS and database life cycles across the environment.
• Define and refine the data model and criteria needed to understand life cycle status (e.g., current version, compatibility with future OS versions, vendor constraints, budget implications).
• Ensure the program can be reused for future cycles (e.g., when Windows 2019 is retired, then 2022, etc.).

2. Inventory and data gathering

• Work with multiple teams to compile and validate inventories of:
  • Applications
  • Servers / OS versions
  • Databases (SQL, Oracle, etc.)
  • Vendors and owners / key contacts
• Leverage existing data sources (e.g., older Excel inventories, vCenter, other internal inventories) as starting points, then:
  • Perform sanity checks and confirm what is still accurate.
  • Identify gaps where ownership has changed or data is stale due to reorgs.

3. Application & vendor engagement

• Force structured decisions from application teams and vendors, such as:
  • Is the current version compatible with the target OS/database version (e.g., Windows 22 / 25)?
  • If not, does the application have upgrade rights, or is a new license purchase required?
  • What is the planned timeline (e.g., "Q3 2026") to upgrade or migrate?
• Drive professional but firm follow-up with application owners who do not respond, escalating when necessary.

4. Analysis, reporting, and dashboards

• Build and maintain dashboards and reports showing:
  • Total population (e.g., number of applications / servers by OS version)
  • Which are good to go vs. blocked
  • Which require upgrades, new licenses, or vendor involvement
  • Planned vs. actual completion dates by team / owner
  • Items needing exceptions (e.g., never upgrading, requiring segmentation)
• Tools could include Excel (pivot tables & charts), Power BI, or Tableau, depending on skillset and internal tooling.

5. Accountability and escalation

• Clear attribution when delays are caused
• Provide leadership with transparent views so decisions (e.g., exceptions, extended support spend) are made with full context.

Required Experience & Skills

Core experience

• Prior experience as a Business Analyst in an infrastructure / application context
• Experience working with:
  • Technology teams (OS, database, infrastructure)
  • Application teams and their leadership
  • Vendors (for upgrade paths, compatibility, support requirements)
• Proven ability to run structured data-driven programs, not just one-off analyses.

Technical & analytical skills

• Comfort working with large data sets in tools such as Excel
• Ability to design and maintain dashboards in tools such as Power BI or Tableau.
• Understanding of:
  • OS life cycles (Windows variants, Linux, etc.)
  • Database platforms (e.g., SQL Server, Oracle)
  • Basic infrastructure concepts sufficient to interpret inventories and talk credibly with engineers and vendors.

Soft skills

• Strong stakeholder management across technical and business stakeholders.
• Ability to work independently:
  • Self-starter, able to structure their own work and drive outcomes without a PM.
• Strong organizational and documentation skills; able to create artifacts that are maintainable long term.

Healthcare experience

• Nice to have, not required.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.