Key Responsibilities
Design and implement sustainable, scalable automation solutions to meet and exceed organizational, program, and project quality objectives
Client and eliminate quality problems by gathering requirements and implementing automated process controls
Create end-to-end automated scenario testing across systems, identifying risk areas and dependencies early in the development lifecycle
Review business and technical requirements to define automation scope, test coverage, and validation strategies
Develop comprehensive test strategies that address both functional and non-functional requirements
Create and maintain key project deliverables ensuring final product quality and robust quality assurance/quality control (QA/QC) processes
Support audit-friendly testing scenarios and compliance validation often required in public sector implementations
Validate and execute automated test cases across platform standard functionality (workflow automation, validation rules, security models)
Implement automated validation for specialized workflow components (OmniScripts, FlexCards, DataRaptors/DataMappers)
When required, perform hands-on test preparation, execution, and automation across various products and testing frameworks
Guide consultative engagements with stakeholders on their quality assurance and process automation challenges
Act as automation domain lead by coordinating and aligning work of multiple internal and third-party QA resources
Maintain close alignment with project and engagement managers to support planning and implementation in collaboration with immediate and extended teams
Mandatory Qualifications
Level II- More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a Automation Engineer
Three (3) years of Salesforce development experience using various Salesforce products (e.g. Service Cloud, Data Cloud , CRM/Case Management etc).
Three (3) years of experience in configuring and customizing Salesforce solutions using declarative tools (Flows, OmniStudio, Validation Rules) and Apex/LWC where
needed to automate business process and case management processes.
Desirable Qualifications
Salesforce Certified Administrator
Salesforce Certified App Builder
Salesforce Certified Advanced Administrator
Two (2) Years experience in of platform data architecture (Objects, Relationships, Schema).
Two (2) Years experience in security models (Profiles, Permission Sets, Object-Level Security, Field-Level Security, Sharing Rules).
Two (2) Years experience with one or more enterprise test automation tools (Provar, Selenium WebDriver, SmartBear) Other Salesforce-compatible automation
frameworks.
Two (2) Years experience with custom programming languages (Apex) from a consumer and testing perspective.
Two (2) Years experience with modern web component frameworks (Lightning Web Components) for validation testing.
Two (2) Years experience testing and validating custom component behavior, integration points, and user interactions.
Two (2) Years experience testing OmniStudio components (OmniScripts, FlexCards, DataRaptors/DataMappers).
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