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IT Support Engineer

New Berlin, WI, US • Posted 3 days ago • Updated 3 days ago

Contract Independent

On-site

$25+

Fort Technologies Inc.

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Active Directory
Break/Fix
Collaboration
CompTIA
Computer Hardware
Computer Networking
End-user Computing
Hardware Support
Hardware Troubleshooting
Help Desk
Microsoft Windows
Mobile Devices
OS X
Operating Systems
Remote Support
Laptop
Microsoft
Microsoft Certified Professional
Microsoft Office
Printers
Repair

Summary

IT Support Engineer

The IT Support Engineer provides technical support, troubleshooting, and maintenance for end-user computing devices, software, and basic network connectivity. This role serves as an escalation point for Level I issues and ensures high availability and performance of IT services.

Key Responsibilities

Break-Fix & Hardware Support: Perform on-site and remote break-fix services, including diagnosing and repairing hardware failures, peripheral issues, and component replacements for desktops, laptops, and printers.
Provide Technical Support: Resolve escalated hardware, software, and operating system issues (Windows/macOS) for local and remote users.
System Maintenance: Perform installation, configuration, and proactive maintenance of desktops, laptops, printers, and mobile devices.
Troubleshooting: Diagnose and resolve complex issues related to Microsoft Office 365, Active Directory, basic networking (TCP/IP, Wi-Fi), and business applications.
Documentation: Maintain accurate inventory records and update knowledge base articles and troubleshooting procedures.
Collaboration: Work with Level I staff for knowledge transfer and collaborate with Level III/System Admins on advanced infrastructure issues.

Qualifications

Experience: 4-8 years of experience in a desktop support or help desk role with strong experience in Break-Fix environments and excellent knowledge in ServiceNow.
Technical Skills: Proficiency in Windows 10/11, macOS, and Microsoft 365 administration. Solid understanding of hardware diagnostics and hands-on repair procedures.
Certifications (Preferred): CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91164684
Position Id: 8937730
Posted 3 days ago

Company Info

About Fort Technologies Inc.

Fort Technologies Inc (FTI) is a Global Consulting and IT Services company providing IT consulting, managed services, technical support, and solutions with a single objective- leverage business goals in most reliably and cost-effectively.

We are focused on driving your business to its maximum potential. Our approach is customized to each of your needs. It is designed to give your brand a competitive edge and enhance your brand identity.

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