Dynamics 365 Field Service Deployment Lead

Role Overview:

• The Dynamics 365 Field Service Deployment Lead is an individual contributor, contract role responsible for the on-site deployment, training, and go-live support of Microsoft Dynamics 365 Field Service.


• This role executes a structured deployment cadence of one site per week, ensuring each location is fully trained, operationally ready, and successfully transitioned to the platform. The Deployment Lead works directly with frontline technicians, dispatchers, and site leadership, serving as the primary on-site Dynamics 365 Field Service subject matter expert during each deployment.


• This position has no people management responsibilities and is fully focused on execution, enablement, troubleshooting, and adoption.


• 90% travel is required to different sites across the US.

Key Responsibilities

Weekly Site Deployment & Go-Live Execution

• Execute end-to-end on-site deployment of Dynamics 365 Field Service for one location per week.


• Lead site-level readiness activities, including:
  
  
  
  • User and role access validation
  
  
  • Mobile device and application readiness
  
  
  • Data, configuration, and workflow verification
  
  
  
  


• Support go-live and hypercare during the deployment week to ensure operational stability.


• Act as the primary on-site escalation point for deployment-related issues.

On-Site Training & Enablement

• Deliver hands-on, instructor-led training tailored to each site, including:
  
  
  
  • Field Technicians - mobile app usage, work orders, inspections, offline scenarios
  
  
  • Dispatchers - scheduling, resource optimization, and work order management
  
  
  • Site Leadership - visibility, reporting, and adoption expectations
  
  
  
  


• Reinforce standardized workflows while addressing site-specific operational nuances.


• Validate user proficiency and readiness prior to site exit.

Solution Execution & Continuous Feedback

• Apply defined Dynamics 365 Field Service configurations consistently and accurately across all sites.


• Validate integrations, workflows, and mobile performance in real-world, operational conditions.


• Capture field feedback, issues, and improvement opportunities and relay them to the central rollout team.


• Document site-level outcomes, risks, and lessons learned to inform subsequent deployments.

Required Qualifications

• Proven experience deploying Microsoft Dynamics 365 Field Service or comparable enterprise field service platforms.


• Strong background working directly with field service technicians and dispatch operations.


• Demonstrated success in on-site software deployment and training across distributed, multi-location environments.


• Ability to independently manage weekly site deployments with minimal oversight.


• Strong troubleshooting skills and comfort operating in live production environments.


• Excellent communication and facilitation skills across technical and non-technical audiences.


• Willingness and ability to travel weekly for the duration of the contract.

Technical Skills & Experience

• Dynamics 365 Field Service configuration and usage


• Mobile workforce solutions (iOS / Android)


• Work Orders, Assets, Agreements, and Inspections


• Offline mobile scenarios and device considerations


• Power Platform familiarity (Power Apps / Power Automate) preferred


• REST API and integration awareness


• General understanding of cloud-based architectures (Microsoft Azure preferred)

Preferred Experience

• Participation in wave-based or site-by-site enterprise rollouts


• Experience in fleet, transportation, utilities, or emergency services


• Familiarity with change management in operational field environments


• Experience supporting standardized deployments across geographically diverse sites