Description
We are looking for an experienced IT Support Analyst to join our financial services client in Boston, Massachusetts. This role is focused on delivering white-glove technical support to end users while ensuring smooth and uninterrupted technology operations. The ideal candidate will have a strong background in resolving technical issues, providing hands-on and remote assistance, and maintaining a high standard of professionalism and customer service. This role is fully onsite in Boston.
Responsibilities:
Respond promptly to technical support requests, delivering attentive and high-quality service to minimize disruptions.
Troubleshoot, resolve, and document software, hardware, and mobile device issues for end users.
Set up, configure, and upgrade systems and software to maintain secure and efficient operations.
Manage onboarding and offboarding processes, including account setup, hardware provisioning, and deactivation.
Coordinate office equipment installations, workstation setups, and hardware relocations with thorough testing and organization.
Provide support for conference room technology, ensuring smooth functionality for meetings and presentations.
Administer Active Directory and Microsoft Entra ID accounts, including security group management and permissions.
Develop user guides and documentation to enhance consistency and optimize IT support processes.
Collaborate with infrastructure teams to enhance desktop and mobile computing environments.
Maintain inventory of IT equipment and coordinate secure disposal of outdated hardware and e-waste.
Requirements
At least 2 years of experience providing end-user technical support in a corporate or detail-oriented setting.
Proven ability to deliver high-touch, concierge-level IT support.
Exceptional communication skills, both written and verbal, with a detail-oriented demeanor.
Strong sense of ownership, attention to detail, and ability to adapt to dynamic environments.
Expertise in supporting Microsoft 365, Windows 11, and troubleshooting various hardware and software issues.
Proficiency in managing Active Directory and Microsoft Entra ID accounts.
Ability to work collaboratively in a team-oriented environment.
Commitment to maintaining confidentiality and promoting inclusivity in the workplace.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02100-0013400423
- Posted 4 hours ago
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