Lead Network Engineer

Job Title: Lead Network Engineer

Location: Irving, TX or Charlotte NC, Iselin NJ
Employment Type: Full-Time

About this Role

Client is seeking a Lead Network Engineer to join our Technology Operations team. This role is critical in ensuring the stability, security, and performance of ***go’s global network infrastructure. You will function as a Subject Matter Expert (SME) for complex network environments, provide advanced troubleshooting, and mentor junior engineers while collaborating with internal teams and external vendors.

In this Role, You Will:

• Troubleshoot complex and escalated network issues across ***go’s enterprise infrastructure.
• Participate in Major Incident Management calls and bridge lines for critical outages.
• Handle tickets escalated from Tier 2 support and work on incidents per the Integrated Operations Incident Management Process.
• Configure network devices as part of break-fix activities.
• Collaborate with Advanced Technology functions, Cisco TAC, and other priority support teams.
• Serve as an SME for technologies including Routing, Switching, Firewalls, Load Balancers (F5), Proxies, and related network components.
• Mentor and train Tier 1 and Tier 2 engineers to build operational excellence.
• Open and manage Change Controls and emergency break-fix change records.
• Engage with Cisco NOC and HTTS support for escalations.
• Utilize tools such as Sniffer/Infinistream for packet capture and analysis.
• Troubleshoot issues related to Firewalls, Load Balancers, Proxy appliances, and complex routing/switching environments.
• Collaborate with vendors for escalations and resolution of critical issues.
• Provide operational input for engineering projects and participate in weekly on-call rotations, including after-hours and weekend escalations.

Required Qualifications:

• Demonstrated experience in Network Operations, or equivalent through work experience, training, military service, or education.

Desired Qualifications:

• 5+ years of network support experience in NOC operations or similar environments.
• Strong understanding of Routing & Switching protocols (RIP, OSPF, BGP).
• Ability to quickly analyze and troubleshoot data and voice network outages in large enterprise environments.
• Extensive firsthand experience with:
  • Cisco Routers, Switches, Wireless devices
  • Cisco/Checkpoint Firewalls
  • F5 Load Balancers
  • IP subnetting, Layer 2–4 stack, VoIP, QoS, MPLS, SD-WAN
• Experience with Arista hardware is a plus.
• Excellent customer service and communication skills.
• Knowledge of Ansible automation is a plus.
• Certifications: CCNA and at least one CCNP-level exam completed (CCNA specialties, F5, MCSE preferred).