Service Design & Delivery Engineer

Job#: 3032010

Job Description:
Service Design & Delivery Engineer

Location: Charlotte, North Carolina (On-site)

Employment Type: Contract

Duration: 12 months

Role Overview

We are seeking a Service Design & Delivery Engineer to oversee the delivery of collaboration and productivity solutions. This role requires technical knowledge and process expertise to introduce and manage our organization's services, such as the M365 product suite. The objective is to ensure programs are delivered end-to-end with a focus on quality, user experience, and compliance with all required security controls.

Key Responsibilities

• Manage overall program execution and health, including tasks, risks, dependencies, and impediments.
• Ensure end-to-end project plans are delivered by the expected date.
• Collaborate with cross-functional teams to identify and prioritize dependent tasks and track deliverables to closure.
• Engage and support internal and vendor teams to define critical tasks and inter-dependencies.
• Track issues and risks with corresponding mitigation plans for disposition before implementation.
• Manage user migration, communication, and training for programs as required.
• Drive the development of service management measures and KPIs.
• Prepare briefing notes, reports, program updates, and action plans for senior management.

Required Qualifications

Experience: Proven experience working with Azure, Microsoft Information Protection, and Purview projects is beneficial.

Technical Skills: Proficiency with Microsoft Windows and MS Windows Server is required.

Compensation & Benefits

The pay rate for this position is between $65.00 and $70.24 per hour. Compensation may vary based on factors including but not limited to skills, experience, and location. Benefits may be available to eligible employees.

EEO Employer: Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.