Product Analyst

Job#: 3038332

Job Description:
Product Analyst

Location: Greenwood Village, Colorado (Onsite)

Role Overview

The Business/Systems Analyst II supports the Product team within an Applied AI & Data Science group, which delivers AI-powered capabilities to employees across the enterprise. Operating at the intersection of product operations and business analysis, this analyst executes core operational workflows - triage, user engagement, reporting, and platform communications - while actively identifying and building opportunities to automate those same processes using generative AI tools. This role is ideal for a hybrid thinker who pairs flawless day-to-day execution with an instinct for streamlining their own work and is energized by improving how things get done inside a large organization.

Key Responsibilities

• Execute and streamline daily Jira triage, identifying operational bottlenecks and surfacing opportunities for process automation.
• Coordinate user engagement and feedback programs, capturing friction points from users and translating them into actionable insights for the product team.
• Deliver internal AI solutions end-to-end, such as automating release notes drafting, using generative AI tools; no extensive coding required.
• Compile, analyze, interpret, and present platform data and key metrics to the product team and leadership to inform decision-making.
• Develop platform communications including product updates, release notes, and newsletters, along with training and support materials that are clear and engaging.
• Monitor and support dedicated user channels, ensuring timely responses and converting support patterns into product insights.
• Assist with the AI Ambassador Program to support stakeholders with any pain points as they implement and use internal AI tools.

Required Qualifications

Experience:

• 2+ years of experience as a Product Analyst, Business Analyst, or Product Operations Analyst supporting software delivery or data projects.
• Previous experience working in large, matrixed organizations.

Technical Skills:

• Strong proficiency with Jira.
• Genuine interest or experience in AI tools.

General Skills:

• Excellent written and verbal communication skills, with the ability to make complex information clear for varied audiences.
• Strong analytical skills with the ability to synthesize complex information quickly.
• Deep empathy for the end user; able to understand and represent the experience of non-technical users.
• Demonstrated ability to navigate large, matrixed organizations and keep work moving within structured processes.
• A collaborative, low-ego working style; receptive to feedback and effective working closely with cross-functional partners.
• Proactive problem-solving orientation: anticipates next steps, identifies bottlenecks early, and does not get stuck.

Education:

• Bachelor's Degree (any field of study).

Preferred Qualifications

• Experience using AI tools to streamline or automate personal or team workflows.
• Familiarity with Confluence, advanced Excel, LangSmith, or Lucidchart.
• Prior exposure to telecommunications, media, healthcare, financial services, or similarly structured industries.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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