Regional Tech Support Specialist

Job Title: Regional Technical Support

Engagement Type: Direct Hire

Location: Based in Kansas City, 30% Travel (Midwest)

Work Model: Hybrid, 3-4 Days in Office

Compensation: $70k - $84k

Job Description:

Reporting to the Manager of IT Service & Support, the Regional Technical Support will support end-user and office technologies following established department policies and procedures.

This is a Hybrid position resident in Kansas City.

RESPONSIBILITIES:

• Provide on-site and remote user support and guidance. Ensure a stable and performing end user computing experience.


• Meet established ticket resolution SLAs.


• Maintain a current inventory of all IT related equipment for each office as designated by the IT Department.


• Support office openings, moves and upgrades.


• Provide proactive and timely input, suggestions, and feedback on process and system issues; take an active role in development and implementation of processes and procedures.


• Install and setup computer hardware and peripherals.


• 30% travel required.


• 3 days minimum in office, potentially more depending on workload.

QUALIFICATIONS:

• Minimum 3+ years related experience.


• Thorough knowledge of law firm applications including Microsoft Office and NetDocuments.


• Demonstrated knowledge of fundamental office local area networking. Hardware and software troubleshooting experience.


• Experience with troubleshooting network printers, MFPs and copiers.


• Experience with mobile devices, specifically supporting the iOS platform. Experience with MDM (mobile device management) platforms a plus.


• Demonstrated experience in end user support and basic training.


• Bachelor's degree in information systems and information technology preferred.

BENEFITS

We offer a generous benefits package to full-time and part-time employees working a minimum at least a 50% schedule. Benefits include comprehensive health, dental and vision plan for you, your spouse/domestic partner and children. In addition, we provide a superior 401(k) plan, ample time off programs, mental health programs, family building and caregiving, generous paid parental leave, life insurance, disability insurance, a wellness program, flexible spending accounts, and an employee referral bonus program.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.