MS CRM Admin/ Business Process Analyst

Hybrid in Philadelphia, PA, US • Posted 1 day ago • Updated 1 day ago

Contract W2

Contract Independent

Hybrid

Depends on Experience

Marici Solutions

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

CRM configuration

Summary

MS CRM Admin/ Business Process Analyst

Location : Philadelphia, PA (Hybrid)

Long Term Contract

Duties and Responsibilities:

Multiple years and examples of proven business analyst skills to quickly analyze and understand a new business requirement and translate back to IT to deliver solution.
Experience with CRM configuration, workflows / Microsoft Flow
General understanding of how relationships in a database work
Convert business processes and requirements into CRM configuration using the CRM UI to make changes to the system, workflows, and configuration.
Troubleshoot, analyze, correct, and prevent recurrence of issues related to CRM system. Communicates status of issues and high-priority cases to users and management as needed.
Create and provide various business analytic reports for CRM users and other departments as assigned.
Gain an understanding of the underlying business, data, and processes sufficient to provide expert advice to users in the use of Dynamics CRM.
Promote the proper and effective utilization of the CRM application by coordinating training and working with end users to support company operations.
Work as operational system administrator for CRM, including maintenance, enhancements, policing of data, and research.
Participate or lead the delivery of environment and integration point changes in collaboration with business analysts, vendors, and users.
Great attitude that always exudes a can do approach.
Strong ability to build relationships within both business and IT.

Knowledge, Skills and Abilities:

Familiarity with CRM or database systems, preferably Dynamics 365 or prior versions.
Working knowledge of supporting relevant technologies (Office365, SAP, and Web forms)
Ability to generates creative solutions and use feedback to modify designs.
Knowledge of SQL databases, configurations, and queries
Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; works well in group problem solving situations.
Ability to respond promptly to customer needs and solicits customer feedback to improve service.
Writes clearly and informatively and presents numerical data effectively.
Understands business implications of decisions.
Reacts well under pressure and accepts responsibility for own actions; Follows through on commitments.
Demonstrates accuracy and thoroughness, monitors own work to ensure quality.

Education and Experience Required:

Bachelor's degree in computing or business-related discipline or equivalent in education and experience.
4-6 years of customer service, process improvement or related experience.
4+ years of experience working within a CRM environment, preferably Microsoft Dynamics 365

Working conditions:

Normal office environment with some travel required.
After hours and weekend work required if necessary, to respond to business need, and emergency events.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91138214
Position Id: 8928634
Posted 1 day ago

Company Info

About Marici Solutions

MARICI Solutions is a global business consulting organization, where inspired & visionary people with a shared passion for innovation come together to make a difference. We take a holistic approach from various perspectives to deliver measurable results along the entire value chain. We work closely with our clients and provide distinct advantages to sustainably transform their business processes, which eventually grow their businesses.

Driven by the passion of offering state of the art, customized and high-quality information technology services, our experts from Germany & India came together in 2017 and formed MARICI Solutions GmbH. The company is registered in Germany & India and well funded for long term sustenance. The team at MARCI comprises of experts from various industry sectors who have more than a decade of diverse & international consulting experience. MARICI is expanding its business across multiple continents and has secured various projects from some of the eminent market giants.

We believe that Excellence, Collaboration, Commitment and Innovation are foundations for success.

By Collaborating with our stakeholders, we identify opportunities for growth and Innovation. Ongoing innovation results from a combination of strategy, processes, systems, and culture. Through our Commitment to Excellence, we accomplish complex assignments and inspire people to do great things together.

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