Technical Writer

Job#: 3034641

Job Description:
Technical Writer / Process Design Consultant

Required: Banking Industry OR experience writing for business continuity/resiliency

Location: Charlotte, NC (hybrid)

Employment Type: Contract

Duration: 12+ months

Role Overview

This role will focus on the complete rebuild and redesign of all Global Business Continuity (GRBC) documentation. This includes procedures, user guides, and training materials. The position involves migrating all customer-facing content from SharePoint to Confluence and developing a structured Confluence documentation library. The objective is to create clear, concise, and easily maintainable documentation in collaboration with subject matter experts.

Key Responsibilities

• Rewrite and redesign procedural and user documentation from scratch.
• Migrate content from SharePoint to a new, structured Confluence documentation library.
• Develop intuitive page hierarchies, templates, navigation, and labeling within Confluence.
• Standardize page layouts and improve searchability to ensure documentation is easy to consume and maintain.
• Collaborate with subject matter experts to gather, clarify, and validate technical information.
• Create mixed-media training and onboarding materials, including quick start guides, how-to articles, and reference sheets.
• Ensure all content is accurate, consistent, and aligned with updated documentation standards.

Required Qualifications

Experience: 5+ years of technical writing experience.

Technical Skills:

• Expert proficiency in Microsoft Word and Confluence.
• Familiarity with SharePoint pages, lists, and document libraries.
• Demonstrated ability to simplify and structure complex processes.
• Excellent interviewing, organization, and content-structuring skills.
• Ability to work independently and deliver high-quality content quickly.

Preferred Qualifications

• Experience with documentation redesign, cleanup, or migration projects.
• Familiarity with technical Business Continuity and Operational Resiliency concepts.
• Understanding of the relationship and flow from Policy, Standards, Process, and Procedures.

Compensation & Benefits

The pay rate for this position is between $65.00 and $70.00 per hour. A comprehensive benefits package is available to eligible employees.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.