Optimuss Inc.
Optimuss Inc.

Project Manager

Tampa, FL, US • Posted 14 hours ago • Updated 14 hours ago
Contract Corp To Corp
Contract W2
12 Months
On-site
$50+
Fitment

Dice Job Match Score™

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Job Details

Skills

  • project management
  • IT Service Management
  • ITSM

Summary

Job Title: Project Leader (IT Service Management Specialist) Location: Tamp, FL (Local to Florida Preferred)
The Project Leader/IT Service Management Specialist will play a pivotal role in supporting our organization's IT service delivery, ensuring effective management and continual improvement of critical IT processes. The successful candidate will work closely with cross-functional teams to implement best practices, drive process optimization, and uphold service quality standards using the ServiceNow platform.
Experience
A minimum of five (5) years experience is required.
Education
Bachelor s degree in computer science, Information Systems, Business Administration or other related field or equivalent work experience.
Required Skillset

  • IT Change Management: Proven experience in planning, coordinating, and documenting changes within complex IT environments. Must demonstrate a strong grasp of risk assessment, change evaluation, and post-implementation review processes.

  • IT Incident Management: Experience in incident detection, prioritization, and resolution. Should possess the ability to minimize business impact through efficient response and escalation procedures.

  • IT Problem Management: In-depth knowledge of problem analysis, root cause identification, and long-term remediation strategies. Capable of driving proactive measures to prevent future incidents and problems.

Certifications and Qualifications

  • ITIL Foundations Certification: Candidate must hold a current ITIL Foundations certificate, evidencing a thorough understanding of IT service management principles and terminology.

  • Process Improvement Expertise: Demonstrated ability to identify opportunities for process enhancement across all three frameworks. Experience leading process reviews and implementing improvements that result in measurable service quality gains.

  • ServiceNow Platform Experience: Hands-on experience utilizing the ServiceNow platform to manage and optimize IT Change, Incident, and Problem Management

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTX1e861f
  • Position Id: 8986700
  • Posted 14 hours ago
Contact the job poster
LK

Lakshmi Kandi

Lead Technical Recruiter @ Optimuss Inc.
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