GDH
GDH

Client Operations Support

Dallas, TX, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
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On-site
Depends on Experience
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Summary

Role Summary

The Senior Client Support Operations Manager oversees daily support operations and service delivery for enterprise telecommunications environments. This role coordinates response to service disruptions, operational issues, and planned maintenance while providing proactive communication and reporting to support service stability and customer satisfaction.

Responsibilities

  • Monitor service outages and coordinate incident response and resolution activities.
  • Manage escalations based on business impact, urgency, and service requirements.
  • Coordinate cross-functional resources to support timely issue resolution, service restoration, and operational stability.
  • Maintain clear and timely communication with customers and internal stakeholders regarding service issues and resolution activities.
  • Plan and coordinate scheduled maintenance activities and support operational readiness for planned work.
  • Analyze service trends, identify operational risks, and recommend opportunities to improve service delivery.
  • Develop customized performance reports, operational metrics, and service insights.
  • Determine appropriate communication and escalation approaches based on business impact and individual circumstances.
  • Support Quarterly Business Reviews by preparing accurate and relevant operational information.
  • Manage multiple priorities and exercise sound judgment when balancing customer requirements with broader operational priorities.

Qualifications

  • Experience managing customer support operations, service delivery, account support, or a related function.
  • Strong coordination, communication, and stakeholder management skills.
  • Ability to assess complex situations and make effective decisions independently.
  • Strong problem-solving skills and attention to detail.
  • Experience using support, incident management, and reporting tools.
  • Strong organizational and time-management skills with the ability to manage multiple priorities.
  • Relevant education, training, certifications, or equivalent practical experience.
  • Ability to work on-site in Dallas, Texas, two days per week.
  • Must be authorized to work in the United States.

Publishing Pay Range: $40.00 - $45.00 hourly

This position offers a hybrid schedule, with time split between the office and remote work.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 113795
  • Posted 3 hours ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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Dhiran Patel

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