Help Desk Analyst I

Description

We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Hartford, Connecticut. In this role, you will provide technical support and troubleshooting assistance to end users, ensuring smooth operation of IT systems and applications. This position requires strong problem-solving skills and a commitment to delivering excellent customer service.

Responsibilities:
Respond to incoming service desk tickets and provide timely technical support to end users.
Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.
Manage user accounts and permissions within Active Directory.
Assist with diagnosing and addressing basic hardware and software problems.
Document resolutions and maintain accurate records of service desk activities.
Collaborate with other IT professionals to find solutions for complex technical issues.
Guide users through system errors and provide clear instructions for resolving common problems.
Monitor system performance and escalate issues when necessary.
Ensure compliance with company policies and security protocols during troubleshooting.
Maintain a high level of professionalism and customer service in all interactions.

Requirements

Proficiency in Active Directory for user account management.
Strong knowledge of Microsoft Windows 10 operating system.
Experience with basic troubleshooting techniques for hardware and software.
Familiarity with service desk ticketing systems.
Effective communication skills to assist non-technical users.
Ability to work independently and prioritize tasks in a fast-paced environment.
Previous experience in a help desk or technical support role.
Commitment to delivering exceptional customer service.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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