IT Support Specialist

Quincy, MA, US • Posted 1 day ago • Updated 1 day ago
Full Time
On-site
$64,000 - $65,000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • "IT support"
  • "Help desk"
  • VPN
  • "Microsoft 365"
  • Intune

Summary

Job Description:

  • Strong customer service mindset someone who can communicate well, build trust, and represent IT professionally
  • Someone who will take ownership of issues and proactively solve problems
  • 2+ years of IT support / help desk experience
  • Hands-on experience supporting end users, devices, and Microsoft environments

Key responsibilities:

  • Provide Tier 1 and Tier 2 support (desktops, laptops, mobile, printers, etc.)
  • Manage and resolve help desk tickets efficiently
  • Handle onboarding/offboarding (accounts, devices)
  • Support VPN, Microsoft 365, Azure, Intune environments.
  • Maintain documentation and assist with IT projects and upgrades

Nice to have:

  • Certifications like CompTIA A+, Network+, or MCP
  • Experience with ticketing tools (ServiceNow, Zendesk, FreshDesk)
  • Basic knowledge of Active Directory, networking, and cybersecurity best practices.

Regards,

Raj Dakshinapu | Recruiter, Dotcom Team LLC

Phone:

Web: | Email:

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10361906
  • Position Id: 8917418
  • Posted 1 day ago
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