ITIL/ITSM Coordinator

ITIL/ITSM Coordinator Chicago, IL / Dallas, TX (3 days onsite) 12+Months Role Overview: We are seeking 5 highly driven Incident / Problem / Change / Release Coordinators to join our growing Service Operations team. This role is critical to ensuring operational stability across enterprise platforms. The selected candidates will take full ownership of incidents from triage through resolution coordinating across technical teams to drive timely fixes, minimize business impact, and ensure structured

Key Responsibilities: Incident Management Triage incoming incidents and prioritize based on impact and urgencyTake full ownership of incident lifecycle from detection to resolutionCoordinate cross-functional teams (Infrastructure, Application, Network, Security, etc.)Lead Major Incident bridges and stakeholder communicationsEnsure SLA adherence and minimize downtimeProvide executive-ready status updates during critical incidents Problem Management Identify recurring incidents and drive root cau

Software Guidance & Assistance, Inc., (SGA), is searching for an IT Infrastructure Service Delivery Manager for a contract assignment with one of our premier financial services clients in Dallas, TX. This is a hybrid role: 3 days/week in the office. Position Overview: We are seeking a senior IT Infrastructure Service Delivery Manager to support and coordinate day-to-day infrastructure operations across the U.S. region within a global enterprise environment. This role will serve as the centra

Title: ServiceNow ITSM Consultant Location: Dallas, TX / San Francisco, CA / Cincinnati, OH Hybrid 3 days Duration: Long Term Key Responsibilities: Design, configure, and develop solutions within the ServiceNow ITSM module Implement and customize ITSM applications such as: o Incident Management o Problem Management o Change Management o Service Catalog o Knowledge Management Develop workflows, business rules, UI policies, client scripts, and integrations Collaborate with stakeholders to ga