Technical Support Specialist

Job#: 3032612

Job Description:

Education& Experience Requirements

Formal education in Computer Science or related IT field or equivalent experience is required.

Knowledge, Skills & Abilities

Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.

Ability to apply excellent customer service skills

Ability to follow and properly apply both Change Management processes and knowledge-based procedures

Working knowledge of Windows based operating systems preferred

Working knowledge of AIX or other UNIX based operating systems preferred

Working knowledge of distributed computer networks is a plus.

Ability to build and maintain relationships with key customers

Ability to work nights, weekends, and holidays as a part of rotating shift

Critical thinking/Problem solving abilities

Job Responsibilities

Day to day monitoring of the primary SCADA and ancillary systems for health and availability

Front line problem resolution and coordination of repairs with department personnel and/or other company personnel

Notification to key customers for the coordination of system outages and events that may impact other critical systems.

Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback

Thoroughly track and document cases to completion with the help of department personnel

Day to day monitoring and support of Business Continuity and Disaster Recovery systems

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.