IT Manager - Network Operations

Job#: 3035800

Job Description:
IT Manager - Network Operations (Full-Time, Hybrid - St. Louis, MO)
Overview

Technology plays a critical role in enabling business operations and delivering reliable, scalable services across distributed environments. We are seeking an experienced IT Manager - Network Operations to lead and oversee network operations in a complex enterprise environment.

This role is responsible for managing day-to-day network operations, leading a team of engineers, and ensuring the stability, performance, and security of network infrastructure. The position offers the opportunity to drive operational excellence, support large-scale network environments, and contribute to ongoing modernization and cloud networking initiatives.

This is a hybrid position based in St. Louis, Missouri, requiring a combination of on-site and remote work.
Responsibilities
Leadership & Team Management

• Lead and manage a team of network engineers, including providing guidance, coaching, and performance management
• Ensure team effectiveness, resource utilization, and continuous improvement
• Manage staffing levels and scheduling to support 24/7 operational coverage
• Act as an escalation point for critical incidents, including high-priority outages (P1 incidents)
• Build cross-functional relationships to drive collaboration and remove barriers to success
• Partner with leadership and other departments to align network operations with broader IT and business objectives

Network Operations & Infrastructure Oversight

• Oversee network operations across multiple data centers and distributed locations
• Manage and support enterprise networking technologies, including routing, switching, firewalls, load balancing, and DNS/DHCP/IPAM solutions
• Ensure reliable WAN connectivity across corporate locations and remote sites
• Provide technical oversight for technologies such as Cisco IOS, Arista, Nexus, Palo Alto firewalls, F5 load balancers, and cloud-managed networking solutions

Incident Management & Service Delivery

• Oversee resolution of break/fix issues and ensure high service delivery standards
• Manage escalation processes across internal teams and third-party support providers
• Ensure timely response and resolution to network incidents and outages

Project & Program Delivery

• Lead and coordinate network-related projects from planning through execution
• Collaborate with cross-functional teams to deliver infrastructure and modernization initiatives
• Manage multiple concurrent efforts and roadmaps within network operations

Operational Excellence

• Identify and drive improvements in network operations, including automation and monitoring
• Develop and implement processes to improve efficiency and service quality
• Monitor performance metrics and ensure adherence to service level agreements (SLAs)
• Support cloud networking initiatives and ongoing infrastructure optimization

Qualifications
Required

• Authorized to work in the U.S. without current or future sponsorship requirements
• Must reside in St. Louis, Missouri, or the surrounding area
• Must be able to work 4:00 PM - 1:00 AM CST
• 6+ years of experience in network operations or related IT roles
• Experience leading and mentoring technical teams in a complex networking environment
• Strong knowledge of LAN/WAN, cloud networking, and broadband technologies (e.g., VPN, DHCP, DNS, VLANs)
• Understanding of networking protocols such as TCP/IP, SNMP, and remote access technologies
• Experience working in Agile/Scrum environments using tools like Jira and Confluence
• Strong communication skills, with the ability to translate technical concepts to non-technical stakeholders
• Ability to prioritize effectively, balance risk, and operate in high-pressure environments
• Commitment to incorporating security into all technical decisions and processes

Preferred

• Bachelor's degree in Computer Science, Information Systems, or a related field
• 2+ years of people management experience (hiring, coaching, performance management, etc.)
• Experience working in large-scale enterprise networking environments
• Familiarity with AWS and/or Azure networking services
• Experience with enterprise tools such as ServiceNow
• Strong problem-solving skills with the ability to evaluate and improve existing solutions
• Demonstrated ability to drive team development and improve outcomes through coaching

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.