SaaS Project Manager

Key Responsibilities

• Own and manage end-to-end delivery of SaaS upgrade projects, ensuring adherence to defined milestones, deliverables, timelines, and budget
• Establish and maintain detailed project plans, including scope, schedule, resource allocation, and risk mitigation strategies
• Lead cross-functional project teams composed of internal departments (engineering, operations, QA, infrastructure) and client stakeholders
• Serve as the primary point of contact for clients, ensuring clear, consistent, and proactive communication throughout the project lifecycle
• Drive project governance, including status reporting, steering updates, and escalation frameworks to ensure timely decision-making
• Manage stakeholder expectations across scope, schedule, and delivery outcomes, ensuring alignment between business and technical teams
• Identify, track, and actively manage risks, issues, and dependencies, ensuring timely resolution and mitigation
• Act as the first level of escalation for project-related issues, coordinating resolution across internal teams and client stakeholders
• Oversee resource planning and utilization across multiple concurrent projects
• Ensure adherence to the Charles River Upgrade Methodology and continuously drive improvements based on delivery experience
• Coordinate with technical leads and delivery teams to ensure readiness for key milestones, including testing, validation, and go-live
• Monitor and control project financials, including budget tracking, forecasting, and variance management
• Drive high-quality delivery standards, ensuring projects meet client expectations and internal quality benchmarks
• Facilitate lessons learned and promote reuse of best practices, standard project plans, and delivery artifacts
• Contribute to the ongoing development and scaling of SaaS delivery practices, tools, and methodologies
• Leverage collaboration tools (e.g., SharePoint and internal platforms) to improve transparency, knowledge sharing, and execution efficiency

Required Skills & Experience

• Strong project management experience delivering complex, enterprise SaaS implementations or upgrades
• Proven ability to lead cross-functional teams and manage multiple concurrent projects
• Solid understanding of project management methodologies, governance frameworks, and delivery lifecycle management
• Experience managing project scope, schedule, budget, risks, and dependencies in a structured manner
• Strong stakeholder management skills, with the ability to influence and communicate effectively at all levels
• Experience within financial services, investment management, or trading systems is highly preferred
• Ability to operate in a fast-paced, client-facing environment with a strong focus on delivery and outcomes
• Strong problem-solving, organizational, and decision-making capabilities
• High level of ownership, accountability, and attention to detail