IT Service Desk Technician $27.00

CALL US NOW for immediate consideration! Click Apply on Web or Apply Now to view our recruiter s contact info and reach out today, we d love to speak with you!

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** We will NOT accept 3rd Party (C2C) Contractors **
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JOB DETAILS:
Position:IT Service Desk Technician
JOB REF#:44616 - 65831
Duration:12 Months (Contract)
Location:ONSITE - Nashville, TN 37243
Pay Rate:$25.00 (W2 only) or $30.00 (INCORPORATED), (Not accepting 1099 or C2C)

** This role is 100% ONSITE (LOCAL CANDIDATES ONLY) **
HOURS: Mon-Fri 8:00 AM-4:30 PM

Seeking to hire a Service Desk Technician for an onsite role. They will responsible for the following:

Printer Administration and Troubleshooting:
- Server Print Queue, and local Queues

Active Directory Management:
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts

iOS Management, Support, and Deployments:
- Setting up new phones/iPads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data

Video Conferencing:
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions

Network Troubleshooting:
- Internal vs external
- VPN
- LTE
- Wi-Fi

Application Troubleshooting:
- Account permission
- Compatibility settings
- Browser vs installed

Remote Support:
- MSRA
- RDP
- MS TEAMs
- Webex

Hardware Deployment

ServiceNow:
- Ticket management and Assignment

REQUIRED SKILLS/EXPERIENCE:
Experience with Application Troubleshooting, including account permissions, compatibility settings and browser vs installed
Hands-on experience with hardware deployment, setup, and troubleshooting
Experience with printer administration and troubleshooting
Experience providing Active Directory user administration
Experience setting up/resetting iOS devices (iPhone/iPad)
Experienced with Video Conferencing tools, such as Cisco WebEx, MS Teams and Cisco Presence video solutions
Experience with network troubleshooting (VPN, Wi-Fi, LTE)
Experience with remote support tools (RDP, MSRA, Teams, WebEx)
Experience working with ServiceNow or similar ticketing systems
Ability to troubleshoot end-user applications and access issues
Excellent customer service and communication skills
Must be able to lift at least 50 pounds.

DESIRED SKILLS:
Worked in a IT Call Center
Handle call volume of up to 30 calls per day.

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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans