Help Desk Analyst I

Description

We are looking for a motivated Help Desk Analyst I to provide frontline technical assistance for employees in Coconut Creek, Florida. This Long-term Contract opportunity is well suited for someone who enjoys solving everyday technology issues, delivering responsive support, and building a strong foundation in IT operations. The role supports users across hardware, software, mobile, and network-related needs while maintaining a high standard of service and clear documentation.

Responsibilities:
Respond to incoming support requests and deliver first-level assistance for common technical issues involving workstations, applications, printers, and connected devices.
Diagnose and resolve routine problems affecting desktops, laptops, mobile equipment, and peripheral hardware in a timely and detail-oriented manner.
Record incidents, troubleshooting steps, and final outcomes accurately within the ticket management system to maintain reliable support history.
Create and manage user accounts, perform password assistance, and complete foundational Active Directory administration tasks as assigned.
Route more complex or unresolved issues to advanced support teams with clear notes and relevant diagnostic details.
Support device setup, configuration, and deployment activities for computers, Apple products, and other endpoint technology.
Provide courteous follow-up with end users to confirm issues have been addressed and service expectations have been met.
Contribute to internal knowledge resources by documenting recurring issues, standard fixes, and user support guidance.

Requirements

Experience or foundational knowledge in a help desk, desktop support, or other entry-level IT support environment.
Working familiarity with Microsoft technologies, computer hardware, and basic troubleshooting methods.
Understanding of Active Directory tasks such as account support, password resets, and user access assistance.
Exposure to Mac computers, Apple devices, Android devices, or mixed-device support environments.
Awareness of networking and infrastructure tools, including technologies such as Cisco or Citrix, is preferred.
Ability to manage multiple support requests, maintain accurate records, and stay organized in a ticket-driven setting.
Strong customer service, communication, and problem-solving skills with a dependable and detail-oriented approach.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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