Techno-Functional Consultant – Microsoft Dynamics 365 & Dynamics 365 Customer Insights (CIJ)

Hello,

Job Title: Techno-Functional Consultant – Microsoft Dynamics 365 & Dynamics 365 Customer Insights (CIJ)

Location: Birmingham, AL (Hybrid)

Long Term Contract

Role Overview

We are seeking a highly skilled Techno-Functional Consultant with strong expertise in Dynamics 365 Customer Insights – Journey (CIJ) to support the Marketing team in designing and executing end-to-end Customer Insight Journeys.

This role requires hands-on experience across configuration, segmentation, journey orchestration, campaign management, and seamless integration/hand-off to D365 CRM.

The ideal candidate should be comfortable working in a hybrid onsite model, collaborating closely with the Marketing team and Product Owner.

Key Responsibilities

• Lead end-to-end implementation of Customer Insights – Journeys (CIJ) solutions.
• Configure and customize Dynamics 365 Marketing / Customer Insights modules.
• Design and build advanced customer segmentation strategies.
• Develop and manage customer journey orchestration workflows.
• Execute and monitor multi-channel campaign management (email, events, automation, etc.).
• Ensure smooth integration and data handoff to D365 CRM.
• Collaborate with Marketing stakeholders to translate business requirements into technical solutions.
• Support testing (UAT), deployment, and post-go-live stabilization.
• Provide technical documentation and best practice guidance.

Required Skills & Experience

• Experience in Microsoft Dynamics 365 ecosystem.
• Strong hands-on experience with Dynamics 365 Customer Insights – Journeys (CIJ).
• Experience in:
• Configuration & customization
• Customer segmentation
• Journey design & orchestration
• Campaign automation
• Knowledge of D365 CRM integration and data models.
• Experience working in techno-functional capacity (business + technical collaboration).
• Strong stakeholder communication skills.
• Experience working in Agile / PI-based delivery environments.

Preferred Qualifications

• Microsoft Dynamics 365 certifications.
• Experience with Power Platform (Power Automate, Power Apps).
• Knowledge of data management and marketing analytics.
• Experience working in onsite hybrid delivery models.