Enterprise Architect, Order Management

Job#: 3033372

Job Description:
Enterprise Architect - Omni-Channel Commerce & Order Management (Consultant)
Overview

We are seeking a senior Enterprise Architect to support critical Order Management System (OMS) initiatives across a large-scale omni-channel commerce ecosystem. This role sits at the intersection of commerce architecture, AI-enabled platforms, and customer experience, shaping how orders flow from cart to checkout to fulfillment and warehouse execution, while supporting a rapidly maturing AI SDLC and agent-based architecture.

This position partners closely with Product, Engineering, and Business leaders to design scalable, resilient architectures for high-volume digital commerce, retail, and fulfillment operations.
Key Responsibilities
Architecture Strategy & Domain Ownership

• Own and evolve the enterprise architecture for the OMS domain, including:
  • Cart, checkout, promotions, payments
  • Order orchestration, inventory visibility, fulfillment, and WMS integrations
• Define and maintain domain-level architectural roadmaps aligned to business priorities, scalability, and platform modernization.

Omni-Channel Commerce & CX Enablement

• Architect seamless, end-to-end omni-channel experiences across digital and physical channels.
• Ensure solutions support upper-funnel customer experience decisions (cart, checkout, loyalty, personalization), not solely post-purchase fulfillment.
• Collaborate with CX, Digital Product, and Retail stakeholders to enable conversion, flexibility, and reliability.

Modern Platforms, APIs & Distributed Architecture

• Lead the design and governance of modern, distributed architectures, including:
  • Microservices and event-driven patterns
  • API-first platforms
  • GraphQL schemas, routers, federation, and distributed graphs
  • MCPs and domain-aligned service boundaries
• Guide integration patterns across commerce, OMS, fulfillment, and enterprise systems.

AI, GenAI & Agent-Oriented Architecture

• Support heavy AI adoption as the organization operationalizes its AI SDLC.
• Define architectural patterns for AI- and agent-based systems within the commerce and OMS domains.
• Manage and govern agent outputs, ensuring observability, reliability, and alignment to business workflows.
• Partner with Data and AI teams to embed AI/ML capabilities into personalization, conversion optimization, and operational decisioning.

Technology Evaluation & Architectural Leadership

• Lead or support RFI/RFP efforts for OMS, commerce, and adjacent platform capabilities.
• Serve as a senior architectural advisor to engineering teams, guiding design decisions, tradeoffs, and execution in complex environments.
• Provide architectural governance while enabling delivery teams to move quickly and independently.

Required Experience & Qualifications

• 10+ years of experience in IT or Enterprise Architecture, with deep specialization in digital commerce or retail platforms.
• Proven experience supporting OMS domains in high-volume e-commerce or retail environments.
• Strong hands-on experience with:
  • Cloud platforms (AWS, Azure, and/or Google Cloud Platform)
  • Microservices, APIs, and event-driven systems
  • GraphQL and distributed schema architectures
  • SQL and NoSQL data platforms
• Experience leading architecture in large, distributed organizations with multiple product and engineering teams.
• Strong ability to translate business requirements into scalable, durable technical solutions.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Nice to Have

• Experience with enterprise OMS platforms (e.g., Sterling or similar).
• Prior exposure to agent-based or AI-orchestrated systems in production.
• Background supporting loyalty, payments, or personalization platforms in retail or commerce ecosystems.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.