Job#: 3034254 Job Description: Business Execution Consultant
Location: Chandler, AZ / Charlotte, NC (Hybrid)Employment Type: ContractDuration: 24 monthsRole Overview
This role is responsible for the governance of hardware and software products that are approaching or have surpassed end of support (EoS). The consultant will consult on complex initiatives, review and analyze large-scale business execution challenges, and contribute to resolving situations requiring a solid understanding of function, policies, and compliance. The position involves ensuring that supporting EoS ServiceNow functionality operates as expected, managing enhancements, creating user stories, and performing testing.
Key Responsibilities
- Govern and manage hardware and software products approaching or exceeding end-of-support (EoS).
- Maintain and enhance ServiceNow functionality that supports EoS processes.
- Create, prioritize, and refine user stories, and participate in Agile/Scrum ceremonies.
- Perform testing and validation, including User Acceptance Testing (UAT).
- Leverage ServiceNow CMDB data and Power BI to identify potential issues and risks.
- Partner with Product Owners and technology teams to develop and track remediation plans.
- Actively follow up on at-risk items to drive accountability and timely resolution.
- Escalate issues where remediation progress does not align with policy or risk expectations.
- Develop clear, concise presentation materials for executive, risk committee, and governance reporting.
Required Qualifications
Experience: 5+ years of experience in Business Execution, Implementation, or Strategic Planning.
Technical Skills: Strong data analytics background with proficiency in SQL and Microsoft Excel. Experience with policy governance, ServiceNow, and Agile methodologies, including writing user stories, participating in scrum routines, and testing.
Professional Skills: Strong collaboration and partnership skills, attention to detail, and strong communication abilities. Capable of representing complex data in an executive presentation format to enable action.
Preferred Qualifications
- Experience with Configuration Management Database (CMDB) data and ServiceNow enhancements.
- Experience building executive-level reporting and presentations using PowerPoint.
- Familiarity with tools such as Tableau, JIRA, Confluence, Visio, Postman, and RESTful APIs.
- Experience in a governance, risk, or compliance-driven environment.
- Proficiency with the broader Microsoft Office Suite (Word, PowerPoint, Access) and SharePoint.
Compensation & Benefits
The pay rate for this position is between $61.00 and $65.00 per hour. A benefits package may be available to eligible employees.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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