IT Operations Support Engineer

Position – EUC & IT Operations Support Engineer
Location - Hunt Valley, MD & Reno, NV
Duration - Contract

Role Overview

• Key Responsibilities

• User Onboarding & Offboarding
  • Execute end‑to‑end user onboarding:
  • AD/Azure AD user creation
  • Mailbox, M365 license assignment
  • SharePoint, Teams, and application access provisioning
  • Endpoint provisioning via Intune
• Handle user offboarding:
  • Access revocation (AD, M365, VPN, apps)
  • Email and OneDrive data retention as per policy
  • Asset recovery and inventory updates
• Ensure onboarding/offboarding SLAs and audit compliance.
• Coordinate with HR, and Application teams.

• End User Computing & M365

• Provide L2/L3 support for desktops, laptops, peripherals, and mobile devices.
• Support Microsoft 365 services: Outlook, Teams, OneDrive, SharePoint Online.
• Troubleshoot M365 authentication, sync, licensing, and access issues.
• Support OS builds, upgrades, patching, and endpoint troubleshooting.
• Manage Active Directory and Azure AD user/group activities.
• Intune & Patch Management

• Manage endpoint devices using Microsoft Intune.
• Configure and deploy:
  • OS updates and patch policies
  • Feature updates and quality updates
  • Application deployments
• Monitor patch compliance and remediate failures.
• Perform troubleshooting for update, policy, and device compliance issues.
• Ensure endpoint security and baseline policy adherence.

• SharePoint Support

• Support SharePoint Online:
  • Site access and permissions
  • Document libraries, lists, and versioning
• Assist users with collaboration and document management.
• Coordinate with SharePoint admins for site creation and governance.
• Support basic workflows and adherence to data handling policies.

• Inventory & Asset Management

• Manage IT asset
• Maintain accurate asset records.
• Perform periodic asset audits and reconciliation.
• Track asset movement during onboarding/offboarding.
• Ensure compliance with security and asset policies.

• Data Center Hands & Feet Support

• Perform on‑site DC operational tasks as per SOP:
  • Rack & stack servers/network devices
  • Cabling, labeling, and port verification
  • Power cycling and console access
  • Hardware replacement (disk, RAM, PSU)
• Coordinate with Infra, Network, and DB teams during incidents.
• Follow DC access, safety, and change management procedures.

• Operations & Governance
• Handle incidents, service requests, and changes using ITSM tools.
• Ensure SLA compliance and high‑quality documentation.
• Create and maintain SOPs, runbooks, and KB articles.
• Support audits and compliance activities (ITIL / ISO).

• Technical Skills Required

• Windows 10/11, basic macOS support.
• Microsoft 365 administration
• SharePoint Online user and site support.
• Active Directory & Azure AD.
• Microsoft Intune (device management, patching, compliance).
• Basic networking (VPN, LAN, DNS).
• Understanding of data center hardware and operations.
• ITSM and asset management tools.

• Experience & Qualification

• 3–7 years of experience in EUC / IT Operations / Infra Support.
• Bachelor’s degree in IT / Computer Science or equivalent.
• ITIL Foundation – preferred.
• Microsoft Modern Workplace / Intune certifications