Genesys Contact Center Engineer

Milpitas, CA, US • Posted 2 days ago • Updated 1 day ago

Contract Corp To Corp

Contract W2

On-site

Depends on Experience

Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

Amazon S3
Amazon Web Services
Cloud Computing
Collaboration
Communication
Continuous Delivery
Continuous Integration
Customer Relationship Management (CRM)

Summary

We are looking for Genesys Contact Center Engineer for our client in Milpitas, CA

Job Title: Genesys Contact Center Engineer

Job Location: Milpitas, CA

Job Type: Contract

Job Description:

Pay Range: $60hr - $65hr

Must-Have Technical experience, knowledge and hands-on experience on Genesys or some other Cloud solutions Implementation and maintenance of the Cloud contact center or any other CCaaS solutions.
Detailed Technical and Practical experience of solution deployments on Genesys PureCloud contact center solution.
Collaborate and define components of Genesys Cloud solutions, from both functional and business perspective.
Implement Genesys Cloud platform configurations, changes, and deployments to production.
GCA/Google Cloud Platform certification are preferred.
Hands on experience on Genesys Cloud Architect, Routing, Contact center, Telephony and People & permission modules.
Understanding of peripheral contact center applications and integrations including familiarity with CRM, workforce management (WFM), quality management (QM), display boards and reporting tools.
Develop and manage IVR platform using Genesys Cloud Architect and enhance call flows.
Troubleshoot, resolve, manage Genesys Cloud incident tickets, and resolve system issues.
Involved in all aspects of Cloud technology for the Contact Center.

Other Key Focus:

Experience in integration with app foundry partner solutions like AWS S3, AWS lex bot, AWS Polly, and Microsoft dynamics.
Chat bot and human-agent interaction.
Email interaction.
Web Messaging/Chat interactions.
Web Services Integration.
Scripter.
Must have good knowledge in AWS solutions. AWS CI/CD, Lambda, Cloud watch and S3 bucket.
Must have good knowledge in Service Now ticketing tool.
Superior interpersonal, verbal, and written communication skills.
Ability to manage partners and vendors.
Must involve in Team discussion and Customer discussion on new projects and enhancements.
Time management and prioritization skills.
Ability to develop strong working relationships.
Ability to manage multiple activities and changing priorities.
Flexible with Shift timings

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: CA_GCEI_0317
Posted 2 days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Genesys Contact Center Engineer

Milpitas, California

•

Yesterday

Role - Genesys Contact Center Engineer Location - Milpitas, CA(Onsite) JD Must-Have Technical experience, knowledge and hands-on experience on Genesys or some other Cloud solutions Implementation and maintenance of the Cloud contact center or any other CCaaS solutions.Detailed Technical and Practical experience of solution deployments on Genesys PureCloud contact center solution.Collaborate and define components of Genesys Cloud solutions, from both functional and business perspective.Implement

Easy Apply

Contract, Third Party

Depends on Experience

Genesys Contact Center Engineer

Milpitas, California

•

2d ago

Role: Genesys Contact Center Engineer Location: Milpitas, CA(Onsite) Must-Have Technical experience, knowledge and hands-on experience on Genesys or some other Cloud solutions Implementation and maintenance of the Cloud contact center or any other CCaaS solutions. Detailed Technical and Practical experience of solution deployments on Genesys PureCloud contact center solution. Collaborate and define components of Genesys Cloud solutions, from both functional and business perspective. Implement Ge

Easy Apply

Contract

Depends on Experience

Genesys Contact Center engineer l Cloud certified

Remote

•

2d ago

Genesys Contact Center Cloud Certified Engineer Remote | Mon Fri, 8:00 AM 5:00 PM ET We are seeking a Genesys Contact Center Cloud Certified Engineer to support a enterprise Unified Communications / Contact Center (UC/CC) environment in a key functional engineering capacity. This role focuses on platform design, API integrations, and enterprise contact center architecture support. Required Qualifications Active Genesys Contact Center Cloud CertificationStrong hands-on experience with Genesys AP

Easy Apply

Contract

Depends on Experience

Contact Center Engineer

No location provided

•

Today

Contact Center Engineer Req number: R7113 Employment type: Full time Worksite flexibility: RemoteWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right?whatever it takes. Our tailor-made solutions create lasting results acr

Full-time

Search all similar jobs