Business Optimization Manager - Digital

{"description": " Opportunity Overview

The newly created Value Operations team in Digital Enabling Services is seeking someone energized by multidisciplinary challenges and the chance to bring structure, clarity, and stability to a fast-evolving digital ecosystem. In this role, you will maintain and improve the communication platforms, reporting hubs, and operational frameworks that sustain progress, and you will play a key role in capturing and communicating the value created across the Digital division.

The Business Optimization Manager drives strategic alignment and continuous improvement across Digital by leading cross-functional teams to execute transformation initiatives impacting our workplace ecosystem. This role analyzes business challenges, documents processes, and identifies operational gaps to architect and implement solutions that optimize efficiency and outcomes. It establishes a robust framework for opportunity intake, prioritization, execution, and OKR-based measurement to ensure purposeful, outcome-driven work. Success is achieved by assessing stakeholder impact and refining solutions for sustainable adoption and measurable business value.

What You'll Do:

• Translate Strategic Intent into Executable Solutions: Partner with senior leaders to convert strategic goals into actionable transformation initiatives by analyzing business needs, documenting current processes, and identifying improvement opportunities.
• Assess Stakeholder Impact and Drive Adoption: Evaluate the impact of transformation initiatives on clients, branches, and internal teams, and adjust solutions to enhance adoption and change management success.
• Define Measurable Outcomes and Operationalize Improvement Plans: Collaborate with divisional leaders to define measurable outcomes, success criteria, data sources, and execution plans that support continuous improvement and operational excellence.
• Maintain Continuity through Centralized Resources: Curate, organize, and evolve SharePoint sites, leader dashboards, and executive reports so senior decision makers always have timely, consistent, and reliable insights that support uninterrupted execution of firmwide priorities.
• Mentor and Enable Transformation Teams: Provide hands-on support and mentorship to project leaders and teams, fostering a culture of strategic thinking and disciplined execution.
• Monitor Risks and Escalate Strategically: Continuously assess risks and issues related to transformation efforts, ensuring timely escalation and resolution in collaboration with senior leadership.

EEO Statement

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Company Description

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Awards and Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Position Requirements

What Experience You'll Need:

• Minimum of 3 years working directly with senior leaders on strategic planning or transformation initiatives.
  7 years of experience managing large, complex programs or projects across multiple business units.
• Proficiency in project and program management tools (e.g., MS Project, Excel, PowerPoint, issue/risk registers).
• Familiarity with process documentation and improvement methodologies (e.g., Lean, Six Sigma, BPMN).
• Understanding of systems thinking and integration principles.
• General understanding of financial services or consulting environments.
• Strong written communication skills
• Awareness of transformation and change management practices within large organizations.
• Basic knowledge of strategic planning tools and methodologies frameworks (Agile, Jira, Aha!).
• Familiarity with business transformation initiatives and their lifecycle.

What Could Set You Apart:

• Advanced proficiency in strategic planning tools and methodologies (Agile, Jira, Aha!).
• Familiarity with data analysis platforms (e.g., Tableau, Power BI).
• Knowledge of financial services industry, trends and regulatory environment.
• Experience in business optimization or transformation roles within complex organizations.
• Demonstrated success in advising senior leadership and driving alignment on strategic priorities.
  Experience creating and managing strategic roadmaps with measurable outcomes.

**Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.**

Current INTERNAL home-based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home-based status . Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.

Salary Information

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.", "salary_raw": "Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short - and long - term disability, basic life, and basic AD&D coverage. Short - and long - term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax - advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page ."}