Help Desk Analyst

Description

We are looking for a dedicated Help Desk Analyst to join our team in Dallas, Texas. This role involves providing Level 1 technical support to end users within a managed services environment, addressing issues related to desktops, hosted applications, and basic networking. The ideal candidate will have a strong customer service mindset and a passion for solving technical challenges efficiently and professionally.

Responsibilities:
Offer first-level technical support for Windows desktops, virtual desktops, and hosted applications.
Troubleshoot and resolve login issues, password resets, and account access problems.
Document all technical issues, resolutions, and processes in the ticketing system for future reference.
Escalate complex issues to higher-level support teams following established protocols.
Monitor system alerts and notifications, ensuring prompt response and escalation when necessary.
Deliver exceptional customer service by maintaining clear communication and timely resolution of issues.
Assist with onboarding processes, including account creation and access provisioning.
Collaborate with team members to ensure efficient ticket management and workflow.
Maintain a systematic approach to troubleshooting and problem-solving in a structured help desk environment.

Requirements

At least 1 year of experience in technical support, help desk, or service desk roles.
Proficiency with Windows operating systems, including Windows 10.
Basic understanding of Active Directory and Microsoft 365.
Ability to diagnose and resolve common desktop and cloud application issues.
Familiarity with basic networking concepts such as IP addressing.
Strong communication skills with a focus on customer service.
Capability to multitask and manage tickets efficiently in a fast-paced setting.
Relevant education or certifications in IT or related fields preferred.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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