
Black Box
Rayville, Louisiana
•
Today
Job Description Primary Roles & Responsibilities Act as the initial point of contact for clients requiring support for airport systems, applications, and infrastructure provided by multiple suppliers.Log, categorize, prioritize, and resolve incidents and service requests in accordance with ITIL/ITSM processes, with strong attention to operational impact.Perform first-level troubleshooting and resolution; escalating incidents and requests to Tier 2 support or to external suppliers following docu
Full-time















