Basic Qualifications:* 1 year of Customer Service in a medical office or hospital * 1 year of computer experience with Windows PC apps * 1 year of work from home experienceRequirements:Job Role includes provider's inquiring about current insurance coverage, previous insurance coverage, copays, deductibles, claim questions including claim status, claim payments, claim denials, etc.. * Evaluate basis of their quality (as measured by the monitoring of recorded calls), their productivity, their accu
Basic Qualifications:* 1 year of Customer Service in a medical office or hospital * 1 year of computer experience with Windows PC apps * 1 year of work from home experienceRequirements:Job Role includes provider's inquiring about current insurance coverage, previous insurance coverage, copays, deductibles, claim questions including claim status, claim payments, claim denials, etc.. * Evaluate basis of their quality (as measured by the monitoring of recorded calls), their productivity, their accu
Basic Qualifications:* 1 year of Customer Service in a medical office or hospital * 1 year of computer experience with Windows PC apps * 1 year of work from home experienceRequirements:Job Role includes provider's inquiring about current insurance coverage, previous insurance coverage, copays, deductibles, claim questions including claim status, claim payments, claim denials, etc.. * Evaluate basis of their quality (as measured by the monitoring of recorded calls), their productivity, their accu
NTT DATA Corporation is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth. NTT DATA Services currently seeks Remote Healthcare Call Center Associates to join our team working 10
6 month contract to hire position for a Call Center Business Analyst / Technical Writerto support the discovery session for migration for AWS as well as assist on technical writing for design for Solution Engineering to assist the development teams on delivery.100% remoteDay to day:Documentation of for AWS Connect- Audits for legacy platform details to capture traffic studies, TFN data, Supporting Solution Engineering in discovery sessions- document outcomes, data collection, ensure designs are
6-12 month contract to hire position for an AWS Connect Architect with a Contact Center background. Background: AWS ConnectContact Center backgroundSupport of a contact center with over 10K+ seatsBackground with Call recording, dialer, reporting, UI support (helpful) (Acqueon, Calabrio)Integrations (API, RTR)MAP taggingContainment Improvement for Self serviceChatConversational IVRBotsLexDR/ResiliencyPipeline CI/CDNice to have- CRM background. Completed on-prem to cloud migration. Language- Nodej
Job SummaryWe are looking for a friendly and hard-working Call Center Representative to join our growing team. You will be responsible for answering all incoming calls and emails, handling customer questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but
