Remote
•
Today
Title: Dynamics 365 CCaaS & Copilot Studio Architect Location: GA,,IL,VA, Northern Virginia, NC,PA (Local candidates only) Dynamics 365 CCaaS Architect designs end-to-end contact center solutions using Microsoft technologies. Responsible for architecture across Dynamics 365 Customer Service, Omnichannel, and Copilot Studio. Translates business and customer experience needs into scalable technical designs. Builds AI-driven solutions like virtual agents and bot-to-agent handoffs. Defines integrat
Easy Apply
Full-time, Part-time, Contract, Third Party















