Customer service jobs in San Francisco, CA, USA

Overview The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards. Key Responsibilities Performance Targets: Meet attendance, schedule adherence, quality, and performance metrics such as NPS and res