Genesys jobs in NY

Genesys Workforce Engagement Manager (WEM) | Remote | Must work on W2

Remote

•

2d ago

Role: Genesys Workforce Engagement Manager (WEM) Location: Remote Job Description: Genesys Workforce Engagement Manager (WEM)Position Overview: The Senior Genesys Workforce Engagement Manager will lead workforce optimization strategies across client s multichannel contact center leveraging the Genesys Workforce Engagement Management (WEM) platform.This role is responsible for the strategic planning, configuration, and continuous improvement of forecasting, scheduling, quality monitoring, perform

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Contract

Depends on Experience

Genesys SME / Contact Center Solutions Architect

Remote

•

20d ago

The client is seeking an experienced Genesys Subject Matter Expert (SME) to assess, optimize, and stabilize an existing Genesys contact center implementation. This role requires a hands-on, consultative professional who can evaluate the current state, provide recommendations, and execute approved improvements across IVR, routing, reporting, dashboards, and analytics. The engagement will be outcome-driven, with defined weekly and monthly deliverables following an initial assessment phase. Key Res

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Full-time

$65 - $85

Genesys Cloud Architecture

Remote

•

2d ago

Job Title: Genesys Cloud Architecture Location: Raritan, New Jersey/Remote Mode : Contract (6+ Months) Soft Skills requirements Excellent communication and conversation skills (Verbal and Written)Good documentation skillsGood working knowledge of MS OFFICE (Including MS Project and Visio)Should have good customer handling skillsCertification requirements: Google Cloud Platform (Mandatory)ITIL Foundation (Preferred)Skills required Experience in migrating contact centres to Genesys Cloud CX. Sho

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Third Party, Contract

Depends on Experience

Genesys Cloud Architecture

Remote

•

2d ago

Employment Eligibility Statement Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (s). Sponsorship is not available at this time. Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any

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Contract

$44 - $45

Salesforce CTI Lead - NYC,NY (Hybrid)

New York, New York

•

3d ago

Role Name: Salesforce CTI Lead Location: NYC,NY (Hybrid) Duration: 12 Months This position is responsible for end to end technical design development and delivery of telephony integrations for Salesforce Service Cloud and Agentforce while providing leadership across solution architecture and team coordination Key Responsibilities Solution Leadership Own the CTI solution direction within Salesforce Service CloudAgentforce ensuring alignment with program objectives and nonfunctional requirements C

Contract

Depends on Experience

Genesys Cloud Engineer

Remote

•

2d ago

Role: Genesys Cloud Engineer Location: Raritan, New Jersey/Remote Duration: Contract (6+ Months) 10+ plus will be workable Pay Rate: 60/hr on C2C Soft Skills requirements Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have good customer handling skills Certification requirements: Google Cloud Platform (Mandatory) ITIL Foundation (Preferred) Skills required Experience in

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Contract, Third Party

Lead Engineer, Service Center Technology

Remote or Holmdel, New Jersey

•

Today

As a Lead Engineer for Service Technology , you'll serve as the hands-on technical leader for a product or platform within Guardian Life's Digital & Technology organization. You'll guide engineers in building secure, scalable, and high-performing solutions, ensuring engineering practices align with Guardian's architectural and delivery standards. Working closely with Product D/&T Leaders and Product Managers, you'll translate business outcomes into technical execution and foster a culture of eng

Full-time

USD 118,980.00 - 195,465.00 per year

W2 ONLY - Voice Engineer - opening in NJ

Hybrid in Jersey City, New Jersey

•

12d ago

W2 ONLY - VOIP / Voice Engineer - contract opening for 1.5 year Location: Jersey City , NJ - 3 Days Onsite Work RequiredMust Have: * 10+ years in the voice industry. * 3-5 years' experience specifically with MS products. * Strong hands on skills migrating cisco to ms phones, skills with powershell and apis, * Experience with MS teams, one drive, share point online, M365 app, Microsoft Automation * Expertise in voice technologies including but not limited to SIP Trunking and SIP interworking, v

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Full-time, Contract

BASED ON EXPERIENCE

Oracle Service Cloud (Fusion) - CRM Lead

Remote or San Jose, California

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9d ago

CRM Lead San Jose, CA. (Open for remote -Ready to work in PST time zone) Contract Required Skills 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).Solid understanding of customer service operations and CRM/contact center best practices.Strong communication, stakeholder management, and onsite leadership skills.Ability to create detailed functional and technical documentation.Experience managing projects in cross-functional enterprise environmentsPref

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Contract, Third Party

Depends on Experience

Salesforce Developer - Mobility

New York, New York

•

Today

About the Role: Grade Level (for internal use): 09 Salesforce Developer - Mobility About S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. For more information, visit automotiveMastermind is seeking a detail-oriented, hands-on Salesforce Developer in our New York Headquarters, to join our dynamic team. In this role, you will manage day-to-day Salesforce development and collaborate with cross-functional teams to

Full-time

USD 69,661.00 per year

Sr Analyst - Business Intelligence BI-UX

Remote

•

Today

Description & Requirements We are looking for an Sr. Analyst - Business Intelligence (BI/UX) to join our team. In this role, you will centralize data from various platforms and translate both user and business needs into clear, actionable technical requirements for our development team. The ideal candidate thrives in fast-paced, evolving environments and welcomes challenges and change. A solid understanding of back-end architecture is essential, as you will help shape scalable, user-focused BI s

Full-time

USD 90,000.00 per year

Salesforce Solution Architect - Remote - Arlington VA

Remote or Arlington, Virginia

•

Today

Job Title: Salesforce Solution Architect Location: [Remote / US / Arlington] Experience: 10+ years (with minimum 5 years in Salesforce ecosystem) C2H Role Overview: We are looking for an experienced Salesforce Solution Architect with strong expertise in Service Cloud, Omnichannel integrations, Genesys contact center integration, and AI enablement using Salesforce Einstein. The ideal candidate will lead the design, architecture, and implementation of scalable Salesforce solutions aligned with

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Contract

Voice Engineer

Jersey City, New Jersey

•

Today

Job#: 3017882 Job Description: Job Title: Enterprise Voice Engineer Duration: 12 Months Location: Jersey City NJ / Charlotte NC / Jacksonville FL Payrate: $70.00 - 73.68/hr Description: We are seeking an experienced Enterprise Voice Engineer to join our team. This role is critical in ensuring the stability, scalability, and modernization of our enterprise voice infrastructure. The ideal candidate will have deep expertise in voice technologies and will be responsible for executing product lif

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Full-time

USD 70.00 - 73.68 per hour

Senior Engineer - Cloud Automation

Remote

•

Today

Description & Requirements Maximus is seeking an experienced Senior Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture, strong leadership skills, and the ability to align technology strategies with business objectives. This is a remote position. Job Spe

Full-time

USD 123,440.00 per year

Salesforce Solution Architect

Remote

•

5d ago

Job Title: Salesforce Solution Architect Location: [Remote / US / Arlington] Experience: 14+ years(with minimum 5 years in Salesforce ecosystem) Rate - $65/hr on C2C Client: Nuos Role Overview: We are looking for an experiencedSalesforce Solution Architectwith strong expertise inService Cloud,Omnichannel integrations,Genesys contact center integration, andAI enablement using Salesforce Einstein. The ideal candidate will lead the design, architecture, and implementation of scalable Salesforce so

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Contract

50 - 55

Lead Data Product Manager

Remote

•

Today

Become a part of our caring community and help us put health first The Lead Data Product Manager will work within the Integrate Business Advancement Data & Analytics team. The team is focused on converting data to actionable insights for our business partners across the enterprise who can utilize the same, to improve the customer's experience while reducing administrative costs. The Lead Data Product Manager is responsible for collaborating with stakeholders to identify data needs by leveraging

Full-time

USD 126,300.00 - 173,700.00 per year

Senior System Analyst

Remote

•

Today

Description & Requirements Maximus is currently seeking a Senior System Analyst. The Senior Systems Analyst is responsible for supporting complex application development, systems integration, and operational initiatives across enterprise environments. This role serves as a primary liaison between business stakeholders, technical teams, and project leadership to ensure that business requirements are accurately captured, translated, and implemented within system and process solutions. The incumben

Full-time

USD 85,400.00 per year

Director, IT (Telecom / Genesys Cloud) - REMOTE

Remote or Long Beach, California

•

Today

Job Description Job Description Job Summary The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for

Full-time

LEAD Salesforce Developer

New York, New York

•

5d ago

<>PLEASE DO NOT SUBMIT resumes without Agentforce EXPERIENCETitle: LEAD Salesforce Developer Location: Alpharetta, GA or New York, NY On-site for 2-3 days in the client location is mandatory.Duration: Long TermContract Type: Contract Lead enterprise Salesforce Voice deployments integrated with contact centre platformsDesign scalable Service Cloud solutions supporting customer service at scaleCollaborate across business, product and contact centre teams in a POD-based delivery modelWork on strate

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Third Party, Contract

Depends on Experience

Enterprise Voice Engineer

Jersey City, New Jersey

•

Today

Enterprise Voice Engineer We are seeking an experienced Enterprise Voice Engineer to support the stability, scalability, and modernization of our enterprise voice and collaboration infrastructure. This role partners closely with business stakeholders, architecture teams, and vendors to deliver secure, reliable, and innovative voice solutions aligned to business strategy. Key Responsibilities Lead product lifecycle management for enterprise voice platforms, ensuring security and vendor complian

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Contract

$0.00 - $73 per hour

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Genesys jobs in New York, NY, USA