IT Service Management jobs in Washington

Washington, District of Columbia

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Today

Job ID: 2614648 Location: Washington, DC, US Date Posted: 2026-07-16 Category: Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE Description Job Summary : This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure - including servers, cloud services, networks, a

Full-time

USD 120,001.00 - 160,000.00 per year

Sr Director Analyst - IT Service Management

Remote or Texas

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Today

Senior Director, Analyst (North American and EMEA) About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a

Full-time

USD 172,000.00 per year

Associate Director, IT Service Management

Remote or Boston, Massachusetts

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Today

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a strategic leader responsible for designing, implementing, and improving IT service delivery frameworks that align technology services with business needs. The role emphasizes strong oversight of external partners to ensure effective and reliable service delivery. A key priority is leading the modernization of the DFCI IT Service Catalog, building related workflows in a shared ServiceNow instance, and

Full-time

USD 161,600.00 - 180,100.00 per year

IT Change Management Service Manager (Remote)

Remote or Miami Lakes, Florida

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Today

JOB SUMMARY The IT Change Management Services Manager will be responsible for supporting IT Change management processes as a member of the IT Service Management (ITSM) team. He/She will work with multiple business lines to ensure the Change Control Process is followed and that risks, impact, procedures, tasks, and related information are properly documented, recorded, analyzed, and approved, policed by a sound governance process focused on driving process compliance. This role will ensure the us

Full-time

IT Service Desk Technical Lead (Operations)

Bethesda, Maryland

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Today

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Technical Support Services Job Qualifications: Skills: Customer Communications, Help Desk Management, ServiceNow Ticketing System Certifications: None Experience: 5 + years of related experience ship Required: No Job Description: IT Service Desk Technical Lead (Operations) GDIT is currently seeking an IT Service Desk T

Full-time

USD 81,349.00 - 103,500.00 per year

IT Service Operations & Maintenance Oversight (SETA)

Fort Belvoir, Virginia

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Today

Job ID: 2615876 Location: Fort Belvoir, VA, US Date Posted: 2026-08-21 Category: Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: TS.SCI_wPoly Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an IT Services Operations & Maintenance Oversight SETA to provide expert advisory and technical support to Government leadership across

Full-time

USD 80,001.00 - 120,000.00 per year

IT Service Desk Lead

Vienna, Virginia

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Today

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI Required The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a high-volume IT Service Desk responsible for Tier 1-3 support. This role ensures operational excellence across incident management, customer service, quality assurance, performance reporting, and cross-functional IT coordination. Responsibilities Technical Support & Escalation Manageme

Full-time

USD 130,000.00 - 145,000.00 per year

IT Service Delivery Consultant Senior

Quantico, Virginia

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Today

Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. The Leidos team delivers the core backbone of the Navy-Marine Corps Intranet, including cy

Full-time

USD 92,300.00 - 166,850.00 per year

IT Asset Management Administrator, Lead

Rockville, Maryland

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Today

Job Title: IT Asset Management Administrator, Lead Location: Rockville, MD Clearance: Public Trust Sponsorship: No sponsorship assistance is available for this position. Onsite: 5 Days Job Overview: LCG is seeking an experienced IT Asset Management Administrator, Lead to support the client in Rockville, Maryland. The IT Asset Management Administrator, Lead is responsible for the full lifecycle management, accountability, reconciliation, and compliance reporting of Government Furnished Equip

Full-time

USD 100,000.00 - 130,000.00 per year

IT Analyst

Merrifield, Virginia

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24d ago

Title: IT Analyst Location: Merrifield, VA Employment Type: Contract Compensation: Pay Range:$64.00-$69.00 Per Hr Description This position is a hybrid role based in the Merrifield, VA area, requiring three days onsite per week. The role is a contract position available on both W2 and C2C terms. The successful candidate will manage software assets and optimize processes using a leading IT service management platform. Responsibilities include overseeing software lifecycle processes and improvi

Easy Apply

Third Party, Contract

$64 - $69

Information Technology (IT) Management / IT Project Coordination Support

Falls Church, Virginia

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Today

Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Goldbelt Apex, a part of the Healthcare Technology Transformation Group, is a data-focused company dedicated to process and quality in every aspect. As experts in healthcare IT experts, Apex is committed to building systems for healthcare organizations to seamlessly communicate and exchange data across different systems and devices. Summary: Supports planning, coordination, and im

Full-time

USD 114,000.00 - 134,000.00 per year

Service Management Dashboard and Reporting Process Architect - IT

Remote or Cleveland, Ohio

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Today

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Service Management Dashboard and Reporting Process Architect - IT Location Cleveland Facili

Full-time

ServiceNow Developer

Hybrid in Washington, District of Columbia

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2d ago

Job Title: #ServiceNow #Developer Work Location: #Washington, #DC (#Hybrid 3 days per week) The ServiceNow Developer''s primary responsibilities include providing the design and delivery of technical solutions and custom application development within the ServiceNow environment. Candidate must have a strong understanding of software engineering and ServiceNow''s IT Service Management (#ITSM) platform. This individual needs to have a solution-driven mindset to best work through the deliverables a

Easy Apply

Contract, Third Party

Depends on Experience

IT AUDIT / RISK MANAGEMENT LEAD with Control testing experience (e.g., RCSA, SOX ITGC

Hybrid in Tysons, Virginia

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2d ago

Senior Consultant | Location Tyson, va OR McLean, VA Reports To Manager ROLE ON THIS ENGAGEMENT Performs the majority of hands-on control testing, evidence collection, and process documentation across all three review areas, and supports development of process maps and gap analyses. KEY RESPONSIBILITIES Conduct control testing procedures (design and operating effectiveness) for SDLC, application maintenance, and data management controls Develop detailed process/data flow maps for technology dev

Easy Apply

Contract

Depends on Experience

IT SPECIALIST (DATA MANAGEMENT) (STEM)

Washington, District of Columbia

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Today

Summary We are committed to: Teamwork: Partnering at all levels and across organizational boundaries for mission accomplishment. Integrity: Adherence to the highest legal and ethical principles in our responsibilities. Excellence: Unrivaled defense intelligence expertise. Service: Putting the welfare of the Nation and commitment to our mission before oneself. Learn more about this agency Duties Help DIA employs a variety of professionals who serve throughout the workforce to ensure succes

Full-time

USD 63,795.00 - 118,204.00 per year

ServiceNow ITSM Developer

Suitland-Silver Hill, Maryland

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Today

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT Service Management (ITSM) solutions. The ideal candidate will have experience supporting ServiceNow ITSM processes, improving service delivery, and collaborating with government stakeholders to enhance operational efficiency. Key Responsibilities Configure, administer, and develop ServiceNow ITSM

Full-time

USD 130,000.00 - 150,000.00 per year

Junior IT Asset Management Technician

Washington, District of Columbia

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Today

Ignite IT is seeking a Junior IT Asset Management Technician to support the daily operations of an enterprise IT Asset Management program. In this role, you will be responsible for receiving, tracking, issuing, inventorying, relocating, and disposing of government-owned IT equipment while maintaining accurate asset records in ServiceNow (SNOW). The ideal candidate has experience managing the full IT asset lifecycle, maintaining inventory accountability, and providing excellent customer service

Full-time

Sr. BIT Engineer

Washington, District of Columbia

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Today

Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, acr

Full-time

USD 102,823.00 - 190,956.00 per year

IT Operations Manager

Alexandria, Virginia

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Today

Tuvli is seeking a highly motivated, self-directed and experienced individual to fill the role of an IT Operations Manager for our existing government client in Alexandria, VA. To join our team of outstanding professionals, apply today! Responsibilities Serve as the central point of contact for special projects and for 24x7 operations center. Ensure the stable operation and efficient performance of the client's operations center, monitoring and managing all aspects of the operation to ensure th

Full-time

USD 125,000.00 - 165,000.00 per year

Cloud Engineer & ServiceNow Administrator

Arlington, Virginia

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Today

Position Overview The Cloud Engineer & ServiceNow Administrator provides front-line technical support for product, cloud, and service management-related issues in a secure federal environment. This role troubleshoots basic product and networking issues, responds to customer inquiries through inbound calls and the client case application, and ensures timely resolution or escalation of incidents in alignment with service level expectations. The position also supports ServiceNow administration act

Full-time

IT Service Management jobs in Washington, DC, USA