ITSM jobs in Chicago, IL

ESM Architect - IT (Focus: ITSM & Technical Fit-to-Standard)

Hybrid in Chicago, Illinois

•

Today

We are looking for an experienced ESM Architect with strong expertise in IT Service Management (ITSM) and ServiceNow Fit-to-Standard implementations. Key Responsibilities: Lead Fit-to-Standard workshops for ITSM processes including Incident, Problem, Change, Request, Workflows, and Knowledge Management Act as the bridge between IT process owners and technical development teams Drive adoption of ServiceNow Out-of-the-Box (OOTB) best practices while minimizing unnecessary customizations Ensur

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Contract

$70 - $80

Incident Manager (ITSM)

Remote

•

Today

We are seeking a hands-on IT Incident Coordinator / Incident Manager to support a federal program. This role is ideal for candidates with ServiceNow, ITIL, and incident lifecycle experience who enjoy working in a fast-paced, mission-critical environment. Key Responsibilities: Coordinate end-to-end incident management and ensure quick resolutionProvide real-time status updates to stakeholders during incidentsWork with internal teams and vendors to restore servicesEnsure compliance with ITSM/ITIL

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Contract

Depends on Experience

ITSM Automation & Optimization Leader (ITIL Expert)

Chicago, Illinois

•

4d ago

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's

Full-time

USD 137,400.00 - 240,400.00 per year

ServiceNow Lead Technical Consultant - ITSM/Now Assist

Remote

•

19d ago

Role: Lead Technical Consultant - ITSM/Now Assist Location: Remote Scope: Lead TC who is an expert with ITSM Now Assist to support workshop sessions, demo solution, refine stories, configure solution and provide advisory support. Required Certifications: CSA, CADCertified Implementation Specialist - ITSMNow Assist Executive Micro Cert This role is not open to 3rd party vendors/suppliers.

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Contract

$90 - $100

ESM Architect - IT

Hybrid in Chicago, Illinois

•

Yesterday

Role Purpose:Serve as the design authority for all IT-related service management processes, ensuring legacy IT habits are transformed into ServiceNow Out-of-the-Box (OOTB) standard workflows.Key Responsibilities:Lead Fit-to-Standard workshops for IT Service Management (Incident, Problem, Change, Request, Workflows and Knowledge).Act as the bridge between IT process owners and downstream technical developers, preventing unnecessary platform customizations.Ensure IT process design inherently suppo

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Third Party, Contract

Depends on Experience

Cloud Solution Architect

Chicago, Illinois

•

Today

We are looking for Cloud Platform Architect with Azure and Terraform Experience. Person who has managed or Designed Entire Cloud Platform. Must have Cloud networking experience. Job: Azure Cloud Architect and Azure Infrastructure Skills Master's degree in computer science, Engineering, or related field. 10 + years of experience in IT infrastructure, with 3+ years in cloud architecture and operations leadership. Proven experience managing cloud operations projects and delivering against defined S

Full-time

USD145000.0/ANNUAL - USD150000.0/ANNUAL

ServiceNow ITSM Change Manager

Remote

•

3d ago

Hiring: ServiceNow ITSM Change Manager Location: RemoteCandidates must reside in one of these states: AL, AR, FL, GA, IL, LA, MI, NH, NC, OH, PA, SC, TN, TX, VA, WI. We need visa independent candidates, those who don't need sponsorshipt now or in future (Candidates who are authorized to work in the United States for any employer) Our Client is seeking a hands-on ServiceNow ITSM Change Manager to lead enterprise Change Management governance, CAB operations, risk mitigation, reporting, and continu

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Full-time

$50 - $55

Senior ServiceNow CSM or ITSM Developer DHS with Public Trust (Remote)

Remote or Reston, Virginia

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3d ago

We are open to supporting 100% remote work anywhere within the U.S.* As a Senior ServiceNow Developer, you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our

Full-time

USD 98,614.00 - 167,644.00 per year

Senior ServiceNow CSM or ITSM Developer DHS with Public Trust (Remote)

Remote or Reston, Virginia

•

Today

*We are open to supporting 100% remote work anywhere within the U.S.* As a Senior ServiceNow Developer, you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our

Full-time

USD 98,614.00 - 167,644.00 per year

PagerDuty SME-Remote

Remote

•

Today

We are seeking an experienced PagerDuty SME (Subject Matter Expert) to manage, optimize, and support incident response and on-call operations using . The ideal candidate will have strong expertise in alerting, incident management, escalation workflows, and integration with enterprise monitoring tools. Required Skills5+ years of IT operations / production support experience.3+ years of hands-on experience with administration and support.Strong understanding of incident management, alerting, and

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Contract

Depends on Experience

Enterprise Observability & AIOps Architect

Remote

•

Today

Role : Enterprise Observability & AIOps Architect (App + Infra) Location: Remote (Dallas, Texas ) Duration: 1 Year (with possible extension) Role Overview We are looking for an experienced Enterprise Observability & AIOps Architect to design, modernize, and lead enterprise-scale observability ecosystems spanning applications, infrastructure, cloud platforms, databases, and operational workflows. The ideal candidate will combine strategic architectural leadership with strong hands-on expertis

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Third Party, Contract

Depends on Experience

ServiceNow Developer | 100% remote | Fulltime / w2 contract

Remote

•

11d ago

Role: ServiceNow DeveloperLocation : Cincinnati, OH / Dallas, TX / SFO, CA Required SkillsStrong hands-on experience with ServiceNow development.Expertise in ITSM module implementation.Good experience with ITOM (Discovery, Service Mapping, Event Management).Experience in FSM module is highly preferred.Strong knowledge of JavaScript, Glide API, and ServiceNow scripting.Experience with REST/SOAP integrations and API development.Familiarity with MID Server setup and integrations. Nice to HaveServi

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Full-time

Depends on Experience

ServiceNow Architect

Remote

•

Today

Position: ServiceNow Architect Locations: Remote Duration: 12+Months with possible extensions Requirements: Active ServiceNow Certified Technical Architect (CTA) credential along with CAD, CSA, or a minimum of two CIS certifications preferred.10 or more years of experience spanning enterprise architecture, consulting or professional services, and large-scale platform implementations.Proven track record leading end-to-end ServiceNow programs from architecture through adoption across four or more

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Contract

Depends on Experience

Integration Observability Architect

Remote

•

Today

Role - Integration Observability Architect Location: Remote (Dallas, Tx) Duration: 12 Months Experience: Above 15 Years Skill Set Enterprise Observability Architecture, Open Telemetry framework design, APM & Cloud monitoring platforms expertise, ITSM integration & event correlation, AIOps & anomaly detection, Kubernetes & microservices monitoring, Alert optimization & noise reduction, SLI/SLO framework definition, Integration architecture & governance standards Job Summary Data / Batch / Integ

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Contract

Systems Operations Manager

Remote

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12d ago

As a core member of the account leadership team, the Systems Manager owns system health, enforces escalation and ownership protocols, and ensures all systems and services are optimized, secure, and aligned with contractual and business outcomes. This role is not a traditional Project Manager or HR People Manager, but is accountable for the systems teams technical delivery, excellence, and cross-functional coordination. Roles and Responsibilities: 1)Operational Oversight & Systems Health - Own

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Contract

75+

ServiceNow Performance Analytics Developer / Reporting Engineer

Remote

•

Today

Job Title: ServiceNow Performance Analytics Developer / Reporting Engineer DOD (Dept of Defense) / Department of War(DOW) projects ship required due to program access requirements. Must be eligible to obtain DOD Clearance Duration: up to 12 months Contract with possible extensions Location: Remote Work (Work from home) Work Schedule: 4/10 First Shift, Monday to Thursday 10 hours per day. Pay Rate: $70/hr - $72/hr on W2 [the pay rate may differ depending on your skills, education, experience,

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Contract

70 - 72

ServiceNow Architect - Remote (US) - Only W2

Remote or Arkansas

•

Today

Role: ServiceNow Architect Remote (US) PST zone shift Job Type: W2 Contract Required Experience Level: Very strong Technical architect Ask is for proactive individuals with architectural background, they should be able to work in the environment of the SN customers, being a "shadow" of technical platform owner. Role: Drive enterprise-wide ServiceNow transformation as a trusted advisor and platform leader. You will bridge strategy, architecture, and execution to unlock measurable business value,

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Contract

W2 - ServiceNow SAM Pro Specialist - Remote

Remote or Arkansas

•

Today

Job Title: ServiceNow SAM Pro Specialist Job Type: Contract / W2 Location: Remote Duration: Long Term Interview Mode: Video Job Summary: We are seeking an experienced ServiceNow SAM Pro Specialist to manage the full lifecycle of enterprise software assets, ensuring software compliance, license optimization, and audit readiness across the organization. The ideal candidate will have strong expertise in ServiceNow Software Asset Management Professional (SAM Pro), software licensing, asset lifecycl

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Contract

$55

ServiceNow CMDB Developer

Remote

•

12d ago

This position is full time remote and requires a secret clearance so candidates must be clearable. Accelera Solutions is looking for a ServiceNow CMDB Developer to support our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations. The ServiceNow Developer will support our DoD customer to implement an en

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Full-time

$205,000 - $215,000

Technical Peoplesoft Application Manager

Remote

•

10d ago

Step into a leadership role where youll shape the future of enterprise systems and drive impactful IT initiatives. Long Term Contract Remote $100/hr ERP Systems, Enterprise Applications, ITSM Frameworks, ITIL, PeopleSoft ,Oracle Cloud, Change Management. This individual will build and maintain a Peoplesoft infrastructure in Oracle cloud and manage a team for operational day to day work as well as major PeopleSoft upgrades. Were looking for a hands-on IT leader to oversee enterprise applicatio

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Full-time

95 - 100

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ITSM jobs in Chicago, IL, USA