ITSM jobs in Franklin Park, IL

Oak Brook, Illinois

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Today

ITSM / Service Desk Lead Salary: $93,750-$125,000 Position Summary The ITSM / Service Desk Lead is responsible for the leadership and governance of Level 1 Service Desk operations and the organization's IT Service Management framework. This role owns ServiceNow (or equivalent ITSM platform), drives ITIL process maturity, ensures SLA achievement, and provides governance over Incident, Problem, Change, and Request Management processes across the enterprise. Key Responsibilities <>Service Desk Lea

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Full-time

USD 93750-125000

ServiceNow ITSM Senior Developer

Chicago, Illinois

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17d ago

Role Summary We are looking for an experienced ServiceNow ITSM Senior Developer to lead end-to-end ServiceNow ITSM implementations, design scalable solutions, mentor junior developers, and actively participate in architecture review boards by presenting and defending technical designs. The ideal candidate will be a hands-on technical leader capable of driving delivery independently while ensuring adherence to platform best practices and enterprise standards. Key Responsibilities Design, develop,

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Full-time

Depends on Experience

ITSM Service Excellence Leader

Chicago, Illinois

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9d ago

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we

Full-time

USD 137,400.00 - 240,400.00 per year

ServiceNow Technical Lead - ITSM / ITAM / ITOM / CSM / FSM

Remote

•

Yesterday

ServiceNow ITSM / ITAM / ITOM / CSM / FSM Location :- Remote JD:- Experience as a Technical Lead Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution Understanding customer business requirements and convert to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for Ser

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Contract

Depends on Experience

ServiceNow ITSM / ITAM / ITOM / CSM / FSM / Servicenow Architect

Remote

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11d ago

Role:- ServiceNow ITSM / ITAM / ITOM / CSM / FSM / Servicenow Architect Location: Remote (USA) Duration: 6 Months JD:- Experience as a Technical LeadExperienced in ITIL Process Definition, Integration Solutions, understanding Architecture solutionUnderstanding customer business requirements and convert to functional requirementsResponsible for reviewing requirements for accurate estimationExperienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area

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Contract

$60 - $70

Regulatory Compliance SME ITSM/CMDB

Remote

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5d ago

Duration: 4 5 months with a possibility of extension upto 9 months No H1B. Job Summary: We are seeking a Regulatory Compliance Subject Matter Expert (SME) to support the assessment and implementation of an ITSM/CMDB solution. The resource will work closely with the Assessment and Implementation team to ensure the selected tool and its implementation comply with client regulatory requirements. The role will provide expert guidance on regulatory interpretation, compliance, audit readiness, and ris

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Contract

Depends on Experience

Service Desk Manager - IT

Franklin Park, Illinois

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19d ago

We are unable to sponsor as this is a permanent full-time role This is a Contract to Hire Position Responsibilities & Qualifications Experience managing service desk operating budgets and software license stewardship at the endpoint.Experience supporting global colleagues across time zones including Mexico and India.Experience with Jira Service Management or another similar ITSM solution.Experience with major incident management and incident commander practices.Experience with Windows Autopilot,

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Full-time

Depends on Experience

ServiceNow Developer

Chicago, Illinois

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Today

Job Title : ServiceNow Developer Location : Chicago, IL (flexible for Remote) Client: TCS Rate: $80/hr on W2 Positions: 2 JD: Job Title: ServiceNow Developer ROLE_DESCRIPTION "Responsibilities: ServiceNow Configuration: Perform hands-on configuration and customization of the ServiceNow platform to meet business requirements. ServiceNow modules in use include Incident Management, Change Management, Service Catalog, CMDB, Asset Management, ITOM, and more. Scripting: Write and document clea

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Full-time, Part-time, Third Party, Contract

Service Design Analyst

Chicago, Illinois

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Today

Job Title : Service Design Analyst - ServiceNow ITSM Location : Chicago, IL (flexible for Remote) Client: TCS Rate: $95/hr on W2 Positions: 2 JD: Job Title: Service Design Analyst ROLE_DESCRIPTION "ServiceNow Workflow Design and Optimization Analyze Business Requirements: Partner with service owners to understand their service delivery processes, pain points, and customer service objectives, translating needs into clear, actionable ServiceNow workflow requirements. Design User-Centric Wor

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Full-time, Part-time, Contract, Third Party

Service Now Developer - ITSM - Remote

Remote

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2d ago

Service Now Developer - ITSM || USA Remote CAD certification is mandatory Key Responsibilities Gather and analyze business requirements and translate them into technical solutions on the ServiceNow platform Design and develop custom applications, custom rules, and platform customizations Configure and develop Business Rules, Client Scripts, UI Policies, Script Includes, and ACLs Build and manage workflows using Flow Designer, including Flow Actions and Subflows Develop and support integrations u

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Contract

ServiceNow ITSM / ITAM / ITOM / CSM / FSM

Remote

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3d ago

ServiceNow ITSM / ITAM / ITOM / CSM / FSM Location :- Remote JD:- Experience as a Technical LeadExperienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution Understanding customer business requirements and convert to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for Se

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Contract, Third Party

$60 - $70

Regulatory Compliance SME – ITSM/CMDB - W2

Remote

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18d ago

Job Title: Regulatory Compliance SME ITSM/CMDBLocation: RemoteDuration: 12+ monthsType: Contract W2JOB DISCRIPTION:-Job Summary: We are seeking a Regulatory Compliance Subject Matter Expert (SME) to support the assessment and implementation of an ITSM/CMDB solution. The resource will work closely with the Assessment and Implementation team to ensure the selected tool and its implementation comply with client regulatory requirements. The role will provide expert guidance on regulatory interpreta

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Contract

Depends on Experience

Director of Technology Operations, Wealth Management

Chicago, Illinois

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3d ago

Position Title: Director of Technology Operations, Wealth Management Location: Chicago, IL (Onsite 5 days per week) Position: Full-Time Direct Hire Compensation: $150,000 - $180,000 base Overview TalentFish is casting a line for a Technology Operations Director to lead the operational backbone of a fast-growing wealth management technology organization. This is an onsite position in downtown Chicago. Candidates must be able and willing to work onsite 5 days per week. This is a hands-on individua

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Full-time

$150,000 - $180,000

Fresh service IT Tools Developer / Administrator

Remote or Hybrid in New York, New York

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3d ago

35+ yearsof experience administering or developing ITSM/service-management platforms.6+ years of hands-on Freshservice experiencepreferred.Strong experience configuring ITSM workflows, service catalogs, SLAs, approvals, and automation.Experience withFreshservice Workflow Automator.Experience working withREST APIs, webhooks, JSON, and authentication mechanisms such as OAuth.Scripting experience withPowerShell, Python, JavaScript, or similar technologies.Working knowledge of ITIL processes, partic

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Contract

Depends on Experience

Service Desk Process Analyst

Chicago, Illinois

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12d ago

Service Desk Process Analyst Primary Location: Chicago, IL V-Soft Consulting is currently hiring for a Service Desk Process Analyst for our premier client, Chicago IL. Education and Experience Education: Bachelors degree in health informatics, IT, Computer Science, or a related field. Knowledge and Skills: Ability to develop and sustain a cohesive, high performing team. Skill in coaching, mentoring, and developing employees through observation, feedback, and hands on support. Critical thinki

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Contract

Depends on Experience

Fresh works ServiceNow Admin

Remote

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3d ago

Role: Freshworks ServiceNowAdmin Location: - Remote ROLE_DESCRIPTION " Experience designing and supporting integrations between ITSM platforms and third-party systems; experience integrating with SailPoint, ADP, and/or Monday.com is a plus. Comfort using AI-enabled tools (e.g., scripting/automation assistants, low-code AI workflow builders) " ESSENTIAL_SKILLS " Freshservice ITSM platform Administration and support Freshservice/Freshworks administrator certification preferred Migr

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Third Party, Contract

Depends on Experience

ServiceNow Platform Architect

Remote

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3d ago

Job Title: ServiceNow Platform Architect Role: Fulltime, Remote Job Description Must Have Technical/Functional Skills Technical Architecture:Ability to design scalable, secure, and high performing ServiceNow platform architectures that translate business objectives into sound architectural decisions. Stakeholder Influence:Proven ability to build and sustain trusted relationships across all organizational levels, from working teams to the C-suite, and influence outcomes through credi

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Full-time, Third Party

$140000 - $180000

ServiceNow ITAM SME

Remote or San Diego, California

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Today

Job Title: ServiceNow ITAM SME (Software Asset Management & Hardware Asset Management) Location: San Diego, CA (Remote) Mandatory Skills : ServiceNow CMDB, ServiceNow Integration Hub, ServiceNow ITSM ITAM, HAM, SAM Job description Experience 8+ years of overall IT experience 5+ years of hands-on experience in ServiceNow ITAM implementations Strong experience in SAM Pro, HAM Pro, CMDB, Discovery, and Asset Lifecycle Management Experience working in enterprise-scale ServiceNow environments Key

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Full-time, Part-time, Contract, Third Party

ServiceNow Platform Administrator/ Business Analyst

Remote

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2d ago

2 5 years of ServiceNow administration or platform supportExperience with ITSMAdminister ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service CatalogConfigure forms, catalog items, workflows, Flow Designer automations, UI Policies, Business Rules, groups, roles, and ACLsManage user provisioning, security roles, and platform governanceSupport upgrades, testing, release management, and platform maintenance

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Contract

Depends on Experience

ServiceNow Architect

Remote or Madison, Wisconsin

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5d ago

Requirements & Skills: Experience with Agile development methodologies Proven problem-solving and analytical abilities Understanding of development operations (DevOps) Understanding of software security Fluency in various programming languagessuch as JavaScript, HTML 5, CSS, and Glide scripting and SQL Training in software engineering Knowledge of data structures and algorithms Proficiency with ServiceNow development, such as scripting, workflows, and integrations Proven ability to create Servic

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Contract

70 - 80

ITSM jobs in Franklin Park, IL, USA