ITSM jobs in Illinois

Oak Brook, Illinois

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Today

ITSM / Service Desk Lead Salary: $93,750-$125,000 Position Summary The ITSM / Service Desk Lead is responsible for the leadership and governance of Level 1 Service Desk operations and the organization's IT Service Management framework. This role owns ServiceNow (or equivalent ITSM platform), drives ITIL process maturity, ensures SLA achievement, and provides governance over Incident, Problem, Change, and Request Management processes across the enterprise. Key Responsibilities <>Service Desk Lea

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Full-time

USD 93750-125000

Regulatory Compliance SME ITSM/CMDB

Remote

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5d ago

Duration: 4 5 months with a possibility of extension upto 9 months No H1B. Job Summary: We are seeking a Regulatory Compliance Subject Matter Expert (SME) to support the assessment and implementation of an ITSM/CMDB solution. The resource will work closely with the Assessment and Implementation team to ensure the selected tool and its implementation comply with client regulatory requirements. The role will provide expert guidance on regulatory interpretation, compliance, audit readiness, and ris

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Contract

Depends on Experience

ServiceNow Technical Lead - ITSM / ITAM / ITOM / CSM / FSM

Remote

•

Yesterday

ServiceNow ITSM / ITAM / ITOM / CSM / FSM Location :- Remote JD:- Experience as a Technical Lead Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution Understanding customer business requirements and convert to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for Ser

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Contract

Depends on Experience

ServiceNow ITSM / ITAM / ITOM / CSM / FSM / Servicenow Architect

Remote

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11d ago

Role:- ServiceNow ITSM / ITAM / ITOM / CSM / FSM / Servicenow Architect Location: Remote (USA) Duration: 6 Months JD:- Experience as a Technical LeadExperienced in ITIL Process Definition, Integration Solutions, understanding Architecture solutionUnderstanding customer business requirements and convert to functional requirementsResponsible for reviewing requirements for accurate estimationExperienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area

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Contract

$60 - $70

ServiceNow ITSM Senior Developer

Chicago, Illinois

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17d ago

Role Summary We are looking for an experienced ServiceNow ITSM Senior Developer to lead end-to-end ServiceNow ITSM implementations, design scalable solutions, mentor junior developers, and actively participate in architecture review boards by presenting and defending technical designs. The ideal candidate will be a hands-on technical leader capable of driving delivery independently while ensuring adherence to platform best practices and enterprise standards. Key Responsibilities Design, develop,

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Full-time

Depends on Experience

ServiceNow ITSM / ITAM / ITOM / CSM / FSM

Remote

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3d ago

ServiceNow ITSM / ITAM / ITOM / CSM / FSM Location :- Remote JD:- Experience as a Technical LeadExperienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution Understanding customer business requirements and convert to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for Se

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Contract, Third Party

$60 - $70

Regulatory Compliance SME – ITSM/CMDB - W2

Remote

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18d ago

Job Title: Regulatory Compliance SME ITSM/CMDBLocation: RemoteDuration: 12+ monthsType: Contract W2JOB DISCRIPTION:-Job Summary: We are seeking a Regulatory Compliance Subject Matter Expert (SME) to support the assessment and implementation of an ITSM/CMDB solution. The resource will work closely with the Assessment and Implementation team to ensure the selected tool and its implementation comply with client regulatory requirements. The role will provide expert guidance on regulatory interpreta

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Contract

Depends on Experience

Service Now Developer - ITSM - Remote

Remote

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2d ago

Service Now Developer - ITSM || USA Remote CAD certification is mandatory Key Responsibilities Gather and analyze business requirements and translate them into technical solutions on the ServiceNow platform Design and develop custom applications, custom rules, and platform customizations Configure and develop Business Rules, Client Scripts, UI Policies, Script Includes, and ACLs Build and manage workflows using Flow Designer, including Flow Actions and Subflows Develop and support integrations u

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Contract

ITSM Service Excellence Leader

Chicago, Illinois

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9d ago

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we

Full-time

USD 137,400.00 - 240,400.00 per year

Fresh service IT Tools Developer / Administrator

Remote or Hybrid in New York, New York

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3d ago

35+ yearsof experience administering or developing ITSM/service-management platforms.6+ years of hands-on Freshservice experiencepreferred.Strong experience configuring ITSM workflows, service catalogs, SLAs, approvals, and automation.Experience withFreshservice Workflow Automator.Experience working withREST APIs, webhooks, JSON, and authentication mechanisms such as OAuth.Scripting experience withPowerShell, Python, JavaScript, or similar technologies.Working knowledge of ITIL processes, partic

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Contract

Depends on Experience

Fresh works ServiceNow Admin

Remote

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3d ago

Role: Freshworks ServiceNowAdmin Location: - Remote ROLE_DESCRIPTION " Experience designing and supporting integrations between ITSM platforms and third-party systems; experience integrating with SailPoint, ADP, and/or Monday.com is a plus. Comfort using AI-enabled tools (e.g., scripting/automation assistants, low-code AI workflow builders) " ESSENTIAL_SKILLS " Freshservice ITSM platform Administration and support Freshservice/Freshworks administrator certification preferred Migr

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Third Party, Contract

Depends on Experience

ServiceNow Platform Architect

Remote

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3d ago

Job Title: ServiceNow Platform Architect Role: Fulltime, Remote Job Description Must Have Technical/Functional Skills Technical Architecture:Ability to design scalable, secure, and high performing ServiceNow platform architectures that translate business objectives into sound architectural decisions. Stakeholder Influence:Proven ability to build and sustain trusted relationships across all organizational levels, from working teams to the C-suite, and influence outcomes through credi

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Full-time, Third Party

$140000 - $180000

ServiceNow ITAM SME

Remote or San Diego, California

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Today

Job Title: ServiceNow ITAM SME (Software Asset Management & Hardware Asset Management) Location: San Diego, CA (Remote) Mandatory Skills : ServiceNow CMDB, ServiceNow Integration Hub, ServiceNow ITSM ITAM, HAM, SAM Job description Experience 8+ years of overall IT experience 5+ years of hands-on experience in ServiceNow ITAM implementations Strong experience in SAM Pro, HAM Pro, CMDB, Discovery, and Asset Lifecycle Management Experience working in enterprise-scale ServiceNow environments Key

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Full-time, Part-time, Contract, Third Party

ServiceNow Platform Administrator/ Business Analyst

Remote

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2d ago

2 5 years of ServiceNow administration or platform supportExperience with ITSMAdminister ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service CatalogConfigure forms, catalog items, workflows, Flow Designer automations, UI Policies, Business Rules, groups, roles, and ACLsManage user provisioning, security roles, and platform governanceSupport upgrades, testing, release management, and platform maintenance

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Contract

Depends on Experience

ServiceNow Architect

Remote or Madison, Wisconsin

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5d ago

Requirements & Skills: Experience with Agile development methodologies Proven problem-solving and analytical abilities Understanding of development operations (DevOps) Understanding of software security Fluency in various programming languagessuch as JavaScript, HTML 5, CSS, and Glide scripting and SQL Training in software engineering Knowledge of data structures and algorithms Proficiency with ServiceNow development, such as scripting, workflows, and integrations Proven ability to create Servic

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Contract

70 - 80

Freshworks Senior admin

Remote

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3d ago

Job Title: Freshworks Senior admin Location: Draper, Utah (Remote) Job Description: Design and support integrations between the Freshservice ITSM platform and third-party systems (e.g., SailPoint, ADP, Monday.com).Serve as the primary Freshservice platform administrator, configuring ITSM, asset management, workflow automation, service catalog, SLAs, reporting, user and role administration, and ongoing platform maintenance.Lead the migration from ServiceNow to Freshservice, including scoping, dat

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Contract

$40 - $45

Systems Operations Manager

Remote

•

Today

Title: Systems Operations Manager Location: Remote Duration: Long Term As a core member of the account leadership team, the Systems Manager owns system health, enforces escalation and ownership protocols, and ensures all systems and services are optimized, secure, and aligned with contractual and business outcomes. This role is not a traditional Project Manager or HR People Manager, but is accountable for the systems team's technical delivery, excellence, and cross functional coordination. Jo

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Full-time, Part-time, Contract, Third Party

Senior Enterprise Data & Intelligence Analyst - Remote

Remote

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11d ago

About R Systems: R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing

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Third Party, Contract

Depends on Experience

ServiceNow Architect - Only W2

Remote

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2d ago

Job Description:- Technical Architecture: Ability to design scalable, secure, and high-performing ServiceNow platform architectures that translate business objectives into sound architectural decisions.Stakeholder Influence: Proven ability to build and sustain trusted relationships across all organizational levels, from working teams to the C-suite, and influence outcomes through credibility and deep relationships.Effective Communication: Excellent communication skills, with the ability to conve

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Contract

$70 - $75

ServiceNow Platform Architect

Remote

•

Yesterday

Job Title: Snow Architect ( strictly ) no other visa can be considered Duration: 6 months (can extend) Open to remote (must be willing to travel to customer site ) Experience 10 years of IT experience, with 5+ years in ServiceNow CSM architecture Proven track record of delivering large-scale ServiceNow transformations Experience in customer service operations or CX transformation programs ServiceNow Architect Customer Service Management - Solution Design and Implementation Several ServiceNow CSM

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Contract

Depends on Experience

ITSM jobs in Illinois, USA