Interactive Voice Response jobs in MD

IVR Business Analyst || Charlotte, NC || Contract

Charlotte, North Carolina

•

Yesterday

Role: Business Analyst with IVR contact center domain knowledge Location: Charlotte, NC Type: Contract Position Key Responsibilities Requirements Gathering & Analysis Work with business users, operations, and product teams to gather and document business requirements for IVR enhancements and new features.Analyze existing call flows, call volumes, customer intents, and operational metrics to identify improvement opportunities.Translate business needs into functional and non-functional requirement

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Contract, Third Party

Depends on Experience

QA/Test Engineer (Cyara IVR Test Automation)

Dallas, Texas

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15d ago

Job Description QA/Test Engineer (Cyara IVR Test Automation) Location: Dallas, TX or St. Louis, MO only Only w2 or 1099 (Onsite No Remote) Clinet: Health care Duration: Long-term contract Overview We are seeking highly skilled QA/Test Engineers with strong experience in Cyara IVR test automation to support large-scale enterprise contact-center and telephony testing initiatives. The ideal candidates will have hands-on experience designing, scripting, and executing IVR/Telephony test cases using

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Contract

$40 - $60

Senior Technical Product Owner with Twilio Flex/Insights with IVR & Contact Center Reporting skills

Alpharetta, Georgia

•

Today

Perficient is a global AI-first consultancy. Our team of strategists, designers, technologists, and engineers' partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a compa

Full-time

USD 64,974.00 - 149,880.00 per year

IVR Test Engineer

San Francisco, California

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16d ago

Hi, Job Title: IVR Test Engineer Location: San Francisco, CA Duration: 6 months Job Description: We are seeking an IVR tester with 5 years of experience. The ideal candidate will have experience in the utilities industry and technical experience in analyzing contact center processes end to end, performing functional and performance testing, and collaborating with teams to optimize workflows and system performance Have knowledge on various testing methodologies like functional, regression, E2E

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Full-time

Automation Test Engineer – Amazon Connect, IVR, Cyara - C2C - Hybrid ( TX,NY,MO, CA)

Hybrid in Irving, Texas

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10d ago

5+ years of experience in software testing with a focus on automation. Hands-on experience with Amazon Connect and IVR testing. Proven expertise in Cyara for automated contact center testing. Experience with QTest for test case and defect management. Proficiency in scripting languages like Python, Java, or JavaScript. Familiarity with API testing and CI/CD integration. Strong analytical and communication skills.

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Contract

55+

MD_IVR Developer - Java/Genesys

Pennington, New Jersey

•

Today

Innova Solutions is immediately hiring for a Senior Java Developer position Position type: Contract Duration: 12months Location: Pennington, NJ (Hybrid) IVR or Full Stack Dev with some Genesys exp. Ideally looking for someone that has some architect level exp, or understanding of that aspect of the SDLC POSITION SUMMARY As a software Engineer, you will be working with some highly talented IVR developers delivering complex self service solutions for the contact center using Genesys and Nuance t

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Contract

Depends on Experience

QA Analyst (Genesys IVR) - Charlotte, NC

Hybrid in Charlotte, North Carolina

•

Yesterday

DTS is looking for experienced QA Analyst for a Direct Client position based in Charlotte, NC or Remote Top 3 Soft Skills: Effective communicator Passion for learning new tools/skills Collaborative by nature Top 3 Hard Skills: Python Mobile testing (e.g. Appium) IVR systems Job Description: Responsibilities Help create a culture that motivates teams to ensure zero defects into production. Work across teams to understand enterprise quality requirements and ensure adoption of core processes and s

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Contract, Third Party

DOE

Java Developer / IVR Developer

Hybrid in Pennington, New Jersey

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30+d ago

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Contract

$65 - $70

QA Automation Engineer with Node.js

New York, New York

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10d ago

QA Automation Engineer with Node.js Location: New York city, NY Duration: 12+ months contract Job Description: About This Position We are looking for a QA Automation Engineer with strong experience in Node.js-based test automation frameworks and a preferred background in Cyara for IVR and call routing testing. This role will focus on building robust automated test suites for voice and digital channels in a contact center environment, ensuring high-quality customer experiences. Key Responsibiliti

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Third Party, Contract

$50 - $60

CXone Studio (or) IVA Specialist

Remote

•

15d ago

Job Title: Nice CXOne Consultant Location: Minneapolis, MN (Remote)Visa: USC/TN/E3 Job Description: CXone & IVA Implementation Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions. Configure IVR, ACD, and routing strategies tailored to business needs. Develop and maintain omnichannel experiences (voice, chat, email, SMS). System Integration Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors. Col

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Full-time

$50

Lead AWS Backend Developer @ NYC, NY or Dallas, TX(Hybrid)

Dallas, Texas

•

Today

Hi, I hope you're doing well, Momento USA is a global technology consulting, talent acquisition, and creative development firm that addresses clients' most pressing needs and challenges. We are currently looking for a Lead AWS Backend Developer. Job Title: Lead AWS Backend Developer Location: NYC, NY or Dallas, TX( Attend the office 3 days/week) Duration: Long-term Please Note: This position requires very strong Node.js backend development skills with experience in AWS services such as Lambda

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Contract, Third Party

Genesys Cloud Developer - Charlotte, NC

Hybrid in Charlotte, North Carolina

•

Yesterday

DTS is looking for experienced Genesys Cloud Developer for our direct client project in Charlotte, NC Daily Responsibilities: Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements.Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developedWork collaborative with other IT teams such as Middleware and Salesforce engineering.Responsible for work

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Contract

DOE

AWS Connect Architect (USAN)

Remote

•

Today

As a USAN Architect, you will design scalable, secure, and innovative CCaaS solutions using Amazon Connect, Lex, and USAN s SaaS accelerators. You ll lead technical discovery, create solution architectures, and support pre-sales engagements to drive customer success in contact center transformations. Lead technical discovery sessions, POCs, workshops, and solution presentationsArchitect omnichannel contact center solutions using Amazon Connect, and USAN toolkitsCreate technical proposals, RFP re

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Contract

Depends on Experience

NICE CXone Developer - Plano, TX

Plano, Texas

•

18d ago

About PhotonPhoton, a global leader in AI and digital solutions, helps clients accelerate AI adoption and embrace Digital Hyper-expansion to make tomorrow happen today . We work with 40% of the Fortune 100, enabling them to stay agile and future-ready in an era of converging digital and AI boundaries. Powering billions of touchpoints a day, Photon combines AI management, digital innovation, product design thinking, and engineering excellence to drive lasting transformation for F500 clients. We

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Full-time, Third Party

Depends on Experience

AWS Connect Solutions Engineer

Houston, Texas

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3d ago

Required skills: Amazon Connect, Amazon Lex, AWS Lambda, AWS pinpoint or End User Message & Amazon Dynamo DB Nice to have skills: Service design with developer background and quick learning ability.Experience with AWS customer engagement tools (Connect, Lex, etc.).Configure contact flows and build reports in AWS Connect.Integrate AWS Connect IVR with platforms using APIs and AWS services (Lambda, DynamoDB, S3, etc.).Hands-on experience with multiple AWS services, including at least two AI servic

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Contract

54+

AWS CCaaS Python Developer

Washington, District of Columbia

•

Today

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative

Full-time

USD 76,100.00 - 136,700.00 per year

AWS Connect Solutions Engineer

Houston, Texas

•

Today

RESPONSIBILITIES: Kforce has a client in Houston, TX that is seeking an AWS Connect Solutions Engineer. The Engineer will configure contact flows and build reports in AWS Connect, and will also integrate AWS Connect IVR with platforms using APIs and AWS services (Lambda, DynamoDB, S3, etc.). REQUIREMENTS: * AWS certification is a plus * Experience with: Amazon Connect, Amazon Lex, AWS Lambda, AWS pinpoint or End User Message & Amazon Dynamo DB Nice to have: * Service design with developer backg

Contract

$35 - $42 hourly

Senior AWS Connect Voice Architect

New York, New York

•

Today

Our client, a leading Consulting firm, is in need of a Sr. AWS Connect Voice Architect for an initial 12 month contract onsite 5 days a week at any customer approved location throughout the United States, with New York City, Northern, NJ, Columbus, OH, Dallas, TX, Plano, TX being prioritized by the customer.. The Sr. AWS Connect Voice Architect will be supporting an enterprise AWS Connect Migration for a top 5 commercial bank. The customer is significantly behind on the migration and need extr

Contract

Salesforce Developer

Hybrid in Juno Beach, Florida

•

Today

Job Title: Salesforce Developer Tax Term: W2/1099 Only Location: Hybrid - Juno Beach Employment Type: Contract About us Conglomerate IT is a certified and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains. Visit us at Our mission is to establish global cross culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of global netwo

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Contract

Full Time - CSR / Customer Care / Fresh Graduate / Entry level / Junior / Trainee / Intern / Internship / Customer Service Representative / Data Entry / Clerk / Admin / Associate / Assistant

Hybrid in Plano, Texas

•

4d ago

Role: Customer Care Representative / (Email & Chat process ) Location: Plano, TX (Hybrid Job) Job Type: Full Time Job Direct Hire Job Description: Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey. As a Customer Operations Representative, you'll go beyond just advocating for customers you'll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying fricti

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Full-time

$40,000 - $80,000

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Interactive Voice Response jobs in MD