Remote
•
7d ago
Lead and coordinate SEV1/SEV2 incident calls, ensuring timely resolution and clear communication.Conduct thorough post-incident reviews and drive root cause analysis (RCA).Manage Problem Records (PRBs) and associated tasks to eliminate recurring issues.Collaborate with cross-functional teams to implement corrective and preventive actions.Engage with client stakeholders to negotiate priorities, communicate impact, and align on reliability goals.Identify and drive continuous improvement initiative
Easy Apply
Contract
Depends on Experience