Service Desk jobs in MA

Remote or Jacksonville, Florida

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Today

Title: Service Desk Analyst Location : Jacksonville, FL Target Start Date : 2/16/2026 Type: (C, CTH, D) C Pay Rate / Salary (Ranges OK): 21 Selling Point on Client - The manager is great to work for, you will have the opportunity to learn and contribute to a great team. Job Description : Seeking a Service Desk Analyst to provide high-quality technical support to internal employees across the organization. This role serves as the first point of contact for IT-related issues and requests, ensu

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Full-time

USD 21.00 per hour

Service Desk Manager (USAF Cloud One)

Bedford, Massachusetts

•

Today

Leidos was awarded U.S. Air Force Cloud One Architecture and Common Shared Services contract and is currently seeking a Service Desk Manager supporting AWS, Azure, Google, and Oracle clouds. This is an exciting opportunity to use your experience help modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness. Location: This position will be on-site at Hanscomb AFB in Bedford, MA. Primary Responsi

Full-time

USD 82,550.00 - 149,225.00 per year

SAP Service DESK (SAP Order Management) : REMOTE

Remote

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2d ago

SAPServiceDeskAgents100% Remote10 month contractTop Skills1) 1+ year of SAP ERP experience as aservicedeskagent, user, or business analyst2) Prior experience in a customer support role supporting a line of business or end users directly3) Experience with the order-to-cash and/or accounts receivable workstreams would be a plus4)ServiceNow (or Remedy or similar ticketing system) experience would be a plusJob DescriptionProject Summary:Our clientis utilizingthe newest version of SAP (S/4HANA), with

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Contract

20 - 28

SAP Service Desk Agent - Remote

Remote or Denver, Colorado

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Today

Description Our client is utilizing the newest version of SAP (S/4HANA), with multiple new releases over the next 10 months. As part of their on-going business and operational needs, they are providing level 1 and level 1.5 SAP functional support to their end users, who sit in various locations. The purpose is to handle the initial intake and consultation/resolution of SAP-related questions and issues from the end users in the field. Required Skills Outstanding communication and customer servic

Full-time

USD 26.00 - 33.00 per hour

Service Desk Agent

Remote

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12d ago

What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with h

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Full-time

Up to $16

Service Desk Analyst

Remote or Hybrid in New York, New York

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12d ago

General Tasks and Responsibilities Will Include: Receive, prioritize, document and actively resolve end-user help requests Answer calls of e-mail contacts within the required service level time frame Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA/OLA) Track open tickets and monitor ticket progress per SLA/OLA, close ticket items when resolved Follow escalation and paging procedures to ensure SLAs/OLAs are being met Manage level 1 and 1 1/2 service

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Full-time, Contract

BASED ON EXPERIENCE

Remote Service Desk

Remote or Bolingbrook, Illinois

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Today

Job#: 3016699 Job Description: Tier 1-2 Service Desk Fully Remote-CST hours Duration: 6 months Pay Rate: $19-21/hr W2 Shift: 2nd Shift Friday-Tuesday (2:00pm CST - 10:30pm CST) CORE JOB RESPONSIBILITIES: Provide first and second level support for all users with technical problems, requests or questions with a focus on customer service. Use troubleshooting skills to obtain and convey concise solutions and technical guidance to our retail stores, corporate office, and distribution centers. Pr

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Full-time

USD 19.00 - 21.00 per hour

IT Service Desk Professional

Remote

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25d ago

Job Tile: IT Service Desk Professional ILocation: Malvern, PA / Remote Duties:We need the Guest Teammate in this position to solve IT problems in a timely manner, document known issues and solutions, work with project teams to gather product and process knowledge, and escalate (when necessary) to minimize computer downtime for Client teammates, partners, and customers. This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desktop applications a

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Contract

Depends on Experience

IT SUPPORT / Service Desk / IT Transition Engineers (Right-to-Hire) Remote ( EST/CST )

Remote

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6d ago

Hi, Please find the requirement below , If you find yourself comfortable with the requirement please reply with your updated resume and I will get back to you Job Opportunity: IT Transition Engineer Role Type: 5-Month Contract-to-Hire (Right-to-Hire) Location: Remote (EST or CST Preferred) Travel: Required (Frequency TBD; Includes some weekends) Must Have : Desktop environmentsNetworking/telecom infrastructureClient/server and database fundamentalsPosition Overview As an IT Transition Engineer

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Contract

$30 - $40

Senior Director, Service Desk

Remote

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Today

POSITION: Senior Director, Service Desk DEPARTMENT: Technology REPORTS TO: Chief Technology Officer FLSA STATUS: Salaried, Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our

Full-time

Sr. Manager, IT Service Desk

Remote or Pleasanton, California

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4d ago

About Blackhawk Network: Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN's networ

Full-time

USD 4,000.00 per month

Remote position EHR Helpdesk Analyst 1st Shift at Raleigh, NC

Remote or North Carolina

•

Today

Hi Hope you are doing great! Our Fortune 500 client is looking for an EHR Helpdesk Analyst to work on their project based out of Raleigh, NC / Remote. Job Title: EHR Helpdesk Analyst Location: Raleigh, NC / Remote Duration: 12months Job Description: The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support

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Full-time, Contract, Third Party

$DOE

Desktop Support Technician

Hingham, Massachusetts

•

Today

Description As an End User Support Technician (Temporary) you will be responsible for supporting and maintaining all desktop software and hardware across Windows and Macintosh environments. You'll ensure system availability, perform software upgrades, maintain patch levels, and manage hardware deployment and inventory while delivering exceptional service to end users and executives. What You'll Do Deploy and support desktop hardware (laptops, desktops, Macs, zero-client devices). Provide Tier-2

Full-time

USD 25.00 - 31.00 per hour

Global Delivery Services Leader

Remote

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5d ago

Role Level:Director Reports To:Managing Director / Global Operations Leadership Travel:Moderate (EMEA, APAC, LATAM) Role Overview TheGlobal Delivery Services Leadplays a critical role in building, scaling, and optimizing our Global Delivery Center (GDC) ecosystem across EMEA, APAC, and LATAM. This Director-level leader will establish the foundational processes, governance, and operational standards required to successfully stand up and expand regional GDC locations, with a strategic goal of gro

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Contract, Third Party

Depends on Experience

ITSM Project Manager

Remote or Eugene, Oregon

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Today

Description Robert Half is seeking an experienced ITSM Project Manager to lead a TeamDynamix ITSM implementation for a local government client. This role will own end-to-end project delivery, drive process and organizational change, and ensure alignment across IT, the Service Desk, and external vendors. Contract: Long-term contract (with potential for extension) Schedule: Monday-Friday (~30 hours weekly) Location: Eugene, Oregon based client. 100% Remote Key Responsibilities Lead the full imp

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Contract

USD 60.00 - 70.00 per hour

Network Engineer Level 5

Remote

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Today

Job ID: 2600209 Location: REMOTE WORK, MD, US Date Posted: 2026-01-08 Category: Information Technology Subcategory: Network Engineer Schedule: Full-time Shift: Day Job Travel: No Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: Yes Description SAIC is seeking a highly skilled Network Engineer to support a mission-critical Department of the Air Force C3BM program, ensuring the operational readiness of advanced networking syste

Full-time

USD 160,001.00 - 200,000.00 per year

ITSM Migration Specialist

Remote or Indianapolis, Indiana

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Today

Description We are looking for a skilled ITSM Migration Specialist to join our team in Indianapolis, Indiana. In this contract position, you will play a pivotal role in ensuring the successful transfer of data and configurations from Zendesk Service Desk to Jira Service Management. Ideal candidates will be detail-oriented professionals with hands-on experience in data migration and system optimization, as well as a strong background in IT project management. Responsibilities: Lead the migration

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Contract

Help Desk/Desktop Support Analyst

Boston, Massachusetts

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Today

Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this contract-to-permanent position, you will play a vital role in providing Tier 2 and Tier 3 support for a variety of applications, systems, and platforms. This is an exciting opportunity to work in a collaborative and growing environment where you can contribute to impactful technology initiatives and long-term organizational goals. Responsibilities: Provide advanced Tier

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Full-time

USD 31.66 - 36.66 per hour

NGGS Team Lead

Remote

•

Today

Overview GovCIO is currently hiring a Team Lead that will be a part of our EPA ESSET team, providing team leadership, application support activities, and service desk support for the EPA Next Generation Grant System (NGGS). This position will be within the United States and will be a full remote position. Responsibilities Master all aspects of User Roles and Use Cases for the EPA Next Generation Grant System. This includes KB articles, SOPs, and related training documentation. Develop, prepar

Full-time

USD 115,000.00 - 160,000.00 per year

System Software Programmer - Remote

Remote

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12d ago

Title: System Software Programmer - Remote Mandatory skills: computer software development, modification, maintenance, data migration, software implementation, data transmittals, SDWIS, WQX, SWIFT, DW-SFTIES, Manual testing, automated testing, software test cases, service desk tickets, debugging, code reviews, system documentation, disaster recovery, data recovery, administrative documentation, project communication, technical data, identifying dataflows, dependencies, technical requirements, an

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Contract

49 - 54

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Service Desk jobs in Massachusetts, USA