Service Desk jobs in Texas

Dallas, Texas

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Today

Job ID: 2618185 Location: Dallas, TX, US Date Posted: 2026-10-20 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an experienced Service Desk Team Supervisor to oversee daily operations of a 24/7 Service Desk, lead a team of technical support analysts, and manage contractor pers

Full-time

USD 80,001.00 - 120,000.00 per year

IT Service Desk Analyst

San Antonio, Texas

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Today

job summary: Title: IT Service Desk Analyst Duration: No end date w2 Contract Location: 8000 Interstate 10 San Antonio, Texas 78230 (Weekdays on-site, weekends remote) Shift: Either Tues-Saturday 8 hour shifts or Wed - Sat 10 hour shifts. Shift starts at 9 am central We are seeking an IT Support Specialist who combines strong technical troubleshooting with the ability to translate complex technology concepts into clear, user-friendly solutions. In this role, you will serve as a single point

Full-time

USD17 - USD18

Service Desk Analyst

Houston, Texas

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Today

Qualifications: +7 years in IT Support +2 years in Manager support MSP or Multi client support experience Strong understanding of SLAs and KPI Excellent Written and Verbal Communication skills Proven track record of team development Experience with process improvement initiatives Strong analytical and reporting skills Comfortable in handling client escalations directly Knowledge of Windows, M365, networking basics Ability to manage REMOTE/Global teams ITIL foundation certification M

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Full-time, Part-time, Third Party, Contract

Customer Service Desk Manager

Coppell, Texas

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3d ago

Position Summary The Customer Service Desk Manager leads a customer-facing help desk providing 247 support for software and services. This role is accountable for dependable shift coverage, responsive customer support, and effective incident management for issues affecting customer operations. The manager leads support staff, coordinates technical escalations, and ensures customers receive clear updates from initial report through confirmed service restoration. Key Responsibilities Service Desk

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Full-time

Depends on Experience

Service Desk Analyst II - IntelliScript (Remote)

Remote or Brookfield, Wisconsin

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Today

What We Do Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world. Candidates who have their pick of jobs are drawn to IntelliScript'

Full-time

USD 54,900.00 - 97,865.00 per year

Service Desk Analyst

Remote or New York, New York

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a Service Desk Analyst in New York, NY. Summary: Join a fast-paced IT team supporting a large enterprise environment! We're seeking a customer-focused Service Desk Analyst to provide first-line technical support to end users across a complex and dynamic organization. This is a great opportunity for someone who enjoys solving problems, helping people, and building a career in IT. What You'll Do: * Serve as the first point of contact for tech

Contract

$25 - $31 hourly

Service Desk Analyst

Remote or Hybrid in St. Louis, Missouri

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14d ago

Service Desk Analyst St. Louis, MO(Remote but local preferred) TRAVEL IS needed Provides frontline technical support and 30-day hypercare coverage for users at newly integrated sites, resolving incidents and escalating issues per defined SLAs. Reports to: Service Desk Lead / Project Lead Key Responsibilities Provide onsite and/or remote hypercare support for the 30 days following each integration go-liveLog, triage, and resolve incidents and service requests in ServiceNowEscalate unresolved issu

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Contract

Depends on Experience

Customer Service / Associate Customer Service / Call Centre / Customer Support / Client Support / Customer Care / Customer Experience / Service Desk / Consumer Support - Full time Job

Plano, Texas

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2d ago

Role: Customer Service Experience Location: Plano, TX (On-site) Job Type: Full-Time / Permanent Job Work Schedule: 40 hours per week, Monday - Sunday Shift Window: 6:00 AM 12:00 AM CST Job Details : Handle customer support via phone, email, and chat Troubleshoot issues and perform root-cause analysis Improve processes, reduce repetitive work, and identify automation opportunities Work with CRM, Zendesk, order management, and other tools Collaborate with Product, Engineering, and Operations An

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Full-time

40,000 - 80,000

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Remote

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22d ago

Company Overview: Req ID: 382288 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Job Description: All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on b

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Third Party, Contract

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Remote

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22d ago

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Contract, Third Party

$20 - $25

HelpDesk

Remote

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9d ago

Role: HelpDesk Support SpecialistCompany: Arch SystemsClient: U.S. Federal GovernmentLocation: RemoteEmployment Type: Full-timeExperience Required: Minimum 5 YearsJob SummaryArch Systems is seeking an experienced Help Desk Support Specialist to provide technical assistance, user administration, and troubleshooting support for yK1 and Mission Control applications in a U.S. Federal Government environment.Key ResponsibilitiesProvide 8 hours of daily help desk and end-user technical support.Manage,

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Full-time

63,000 - 70,000

SERVICE DESK MANAGER

Remote

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Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 82,980.00 per year

Director, IT Service Desk

Dallas, Texas

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Today

Job Description Director, IT Service Desk Coppell, TX What does it mean to be a BrinkerHead? It means creating moments that make everyone feel special - whether you're supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life's too short not to work happy. At Brinker's Restaurant Support Center (RSC), every role fuels the success of our brands - Chili's Grill & Bar and Maggi

Full-time

IT Admin - Service Desk

Remote

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Today

Tier 2 Service Desk agents are responsible for providing technical support to the users of Protective DNS during scenarios wherein Tier 1 support is not enough to resolve the ticket. The role entails troubleshooting customer issues and ensuring incidents and service requests escalated from Tier 1 to Tier 2 are properly logged, tracked, and resolved efficiently within SLA guidelines. This role requires strong communication skills and customer focused mindset alongside an equally strong technical

Full-time

Help Desk Manager- FT- Days- IT Service Desk Support

Edinburg, Texas

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Today

DHR Health - US:TX:Edinburg - Days Summary: POSITION SUMMARY: The I.S. Help Desk manager is responsible for overseeing the Help Desk operations and supervision of Help Desk agents. The selected candidate will ensure that end users are receiving top-level customer service and technical assistance. Additional responsibilities include managing all procedures related to the identification, prioritization, and resolution of end-user help requests, including monitoring, tracking, and coordinating He

Full-time

Service Desk Manager - Hybrid - W2 - Contract/Contract to Hire

Houston, Texas

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28d ago

Description The Service Desk Manager will initially assess the current environment, ticket queue, processes, documentation, and support practices and develop a practical plan for improvement. This individual will be responsible for building and developing the Service Desk team, establishing consistent operating practices, improving ticket management and escalation procedures, and creating a reliable support experience that encourages employees to effectively utilize IT support services. The ri

Full-time

IT Service Desk Specialist

Pasadena, Texas

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Today

Job Title: IT Support Specialist (Manufacturing & Plant Operations) Role Overview We are seeking a motivated and customer-focused IT Support Specialist to join our technology support team at a major manufacturing and chemical processing facility. In this role, you will serve as the primary technical point of contact for plant personnel, resolving Level 1 and Level 2 incidents, provisioning end-user hardware, and ensuring high-availability IT operations across a fast-paced industrial environment

Full-time

USD 62,400.00 - 116,500.00 per year

IT Technician I - Service Desk

Sugar Land, Texas

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Today

The IT Technician I serves as a Tier 1 (L1) Frontline Support resource for the IT Service Desk. This entry-level role is the first point of contact for all incoming incidents and service requests, providing initial triage, basic troubleshooting, and accurate ticket documentation and routing. The IT Technician I works under close supervision, uses documented knowledge articles and runbooks to resolve common issues, and escalates complex issues to Tier 2 or higher with complete documentation. Key

Full-time

Operational Engineer - Remote

Remote

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Today

Hi, Job Title: Operational Engineer Location: Remote Duration: Longterm Skills Required: Solid understanding of IT infrastructure fundamentals: servers, networks, storage, and applications.Experience with ManageEngine tools (Opmanager, ServiceDesk Plus, Applications Manager).Scripting knowledge (PowerShell/Bash).ITIL Foundation CertificationMicrosoft Certified: Azure Fundamentals (AZ-900)Thanks Thrinadh Busa

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Contract

Depends on Experience

Help Desk Manager

The Woodlands, Texas

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Today

Description We are looking for an experienced Help Desk Manager to lead daily support operations and deliver a high-quality IT service experience for end users in The Woodlands, Texas. This role oversees ticket management, team performance, and hands-on support activities while helping maintain reliable access to core systems and user services. The ideal candidate brings strong leadership, sound technical judgment, and a practical approach to improving service desk processes and support outcomes

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Full-time

USD 120,000.00 - 130,000.00 per year

Service Desk jobs in Texas, USA