Baltimore, Maryland
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Today
Our client is hiring a Service Desk Analyst to provide phone support to the internal employees to assist with resolving IT technical issues. The daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help de
Full-time
USD 16.50 - 18.00 per hour









