Service delivery jobs in North Carolina

ServiceNow CSM Legal Service Delivery Architect

Remote or Armonk, New York

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Yesterday

RESPONSIBILITIES: Kforce has a client that is seeking a ServiceNow CSM Legal Service Delivery Architect in Armonk, NY. Key Responsibilities: * Design, build, and govern scalable, enterprise-grade ServiceNow solutions across Customer Service Management (CSM), Legal Service Delivery (LSD), and App Engine * Lead architecture decisions while driving adoption of ServiceNow out-of-the-box (OOTB) capabilities and best practices * Produce technical architecture blueprints, roadmaps, integration strateg

Contract

$90 - $100 hourly

Manufacturing Operations Support Service Delivery Manager

Greensboro, North Carolina

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Today

Role: Manufacturing Operations Support Service Delivery Manager Location: Greensboro, NC Duration: Long-term We are seeking a highly motivated and experienced Manufacturing IT Service Delivery Manager - Operations Support with a minimum of 2 years of experience to join our dynamic digital solution manufacturing team. This position is ideal for a candidate with experience leading IT service delivery in manufacturing environments, particularly supporting MOM/MES (Siemens Opcenter) applications, wh

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Third Party

SAP Basis & Cloud Service Delivery Lead

Remote or Madison, Wisconsin

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Today

job summary: We are seeking a Service Delivery Lead to join our SAP Maintenance & Operations Center of Excellence (CoE). In this key technical leadership role, you will oversee end-to-end SAP technical managed services and guide key enterprise clients through cloud migration transformations. You will bridge the gap between technical operations and client leadership to deliver stable, high-performing cloud environments. location: Telecommute job type: Contract salary: $40 - 50 per hour work

Contract

USD40 - USD50

Service Delivery Manager, Cloud ERP Application Management Services (AMS)

Remote

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2d ago

Position: Service Delivery Manager, Cloud ERP Application Management Services (AMS) Location: Remote, United States, 40 to 50% travel Duration: 18-24 months About the role: Own production support for Cloud Enterprise Resource Planning (ERP) clients. This is a delivery role, not a project role, focused on the ticket queue, the service level agreement (SLA), and the client relationship. Responsibilities - Run production support on a 24x5 coverage model - Manage a high volume ticket queue and kee

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Contract

Depends on Experience

Associate Manager IT Service Delivery

Remote or North Carolina

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Today

Job Title: IT Service Management (Service Desk/Desktop Support) Key Responsibilities - IT Service Management (Service Desk/Desktop Support) Delivering Responsive & Efficient IT Services - Lead day-to-day operations to ensure high-quality IT support tailored to the specific needs of the client hospital, across both technical and application support domains.Supporting Account Success - Contribute to the profitability and financial health of the account by aligning service delivery with corporate

Full-time

USD 50,000.00 - 80,000.00 per year

M365 Service Delivery Principal

Remote

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25d ago

Hi, Job title:- M365 Service Delivery Principal Location:- 100% REMOTE Duration:- 24 months+ SUMMARY: The IT M365 Service Delivery Principal role oversees a number of key functions within the IT Enterprise Services department that enable the delivery of a high-quality service to end users, and to ensures Service Support and Service Delivery processes are in place to meet business needs. This position is an engineering role and requires that you establish, support, and expand M365 offerings with

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Contract

Depends on Experience

Principal Engineer, Service Delivery - Networking

Remote or Texas

•

Today

Job Description Principal Engineer, Service Delivery - Networking Dell Technology's customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all

Full-time

USD 122,400.00 - 158,400.00 per year

IT Service Delivery Lead - Remote

Remote or Eden Prairie, Minnesota

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Today

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, res

Full-time

USD 91,700.00 - 163,700.00 per year

IT Analyst-Service Delivery Center-Finance-Quality Eng-FSO - Manager - Multiple Positions - 1746287

Charlotte, North Carolina

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Today

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. IT Analyst - Service Delivery Center - Finance (Quality Engineering) - Financial Services Office (Manager) (Multiple Positions) (1746287), Ernst & Young U.S. LLP, Charlotte, NC. Provide exceptional testing subject matter expertise and solving complex problems for clie

Full-time

USD 111,385.00 per year

IT Service Delivery Center of Excellence Manager

Remote

•

Today

Position Summary The IT Service Delivery Center of Excellence Manager drives operational excellence in a Octopus organization with multiple arms interacting daily with cross-functional groups across the organization and guided by our shared purpose. Using creativity, customer service, employee experience, education training opportunities, the role will be responsible for continual service improvement across IT Service Delivery organization. This hands-on role requires doing the work while being

Full-time

USD 94,882.00 - 136,096.31 per year

Implementation Manager

Remote

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3d ago

The Implementation Manager is responsible for planning, coordinating, and executing the installation, integration, testing, deployment, operational startup, and expansion of Customer Experience Quality Assurance (CQA) resources across all program phases. This role ensures seamless transition from design and testing into production operations by integrating technology, facilities, staffing, training, security, and operational readiness activities. The Implementation Manager manages dependencies,

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Full-time

90,000 - 120,000

Continual Service Improvement (CSI)

Remote

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3d ago

The Continual Service Improvement (CSI) Lead is responsible for leading quality assurance, performance management, and continuous improvement initiatives across service delivery operations. This role drives operational excellence through quality monitoring, root cause analysis, corrective and preventive action planning, performance trend analysis, and process optimization. The CSI Lead partners closely with Operations, Technology, Training, and Workforce Management teams to improve service qual

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Full-time

90,000 - 120,000

Program Manager

Remote

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10d ago

ITCON Services is seeking an experienced Program Manager to serve as the senior delivery leader for a large-scale, AI-enabled omnichannel contact center supporting a federal customer. This role is responsible for the integrated management and successful execution of the Customer Quality Assurance (CQA) program, providing a single point of accountability for program delivery, performance, and customer satisfaction. The Program Manager will lead the Contractor Program Management Office (PMO), ove

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Full-time

150,000 - 180,000

AI Workflow Automation Engineer

Remote

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2d ago

AI Workflow Automation Engineer Location: Remote Role Overview Seeking engineers to build and automate HR workflows using Serval, an AI-native service management platform deployed on Zendesk. Focus on employee onboarding, offboarding, and HR service requests. Required Skills Hands-on experience with Zendesk, ServiceNow, or similar ITSM platforms. Experience building workflows, automations, and integrations. HR service delivery or employee lifecycle workflow experience. Python, JavaScript, REST

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Third Party, Contract

Depends on Experience

Director, IT Services - Network Engineering - Remote

Remote

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Today

Job Description JOB DESCRIPTION Job Summary Leads and directs team responsible for enterprise infrastructure and information technology (IT) operations. Responsible for delivering reliable, high-performing technology services across infrastructure, data, and operational support functions. Ensures service quality and performance by monitoring operational health, analyzing trends, and maintaining alignment with established service level agreements (SLAs) and organizational expectations. Partners

Full-time

USD 105,958.12 - 229,575.94 per year

IT Infrastructure Capacity Management Service Owner

Remote

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11d ago

CONTRACT OPPORTUNITY IT Infrastructure Capacity Management Service Owner 6-Month Contract Role Overview We are seeking an IT Infrastructure Service Owner for a six-month contract assignment. This role supports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, and business stakeholders to help ensure reliable, scalable, and cost-effective service delivery. Contract Det

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Contract

Depends on Experience

Sr. Engineer, Collaboration

Remote

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Today

Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future Introduction As a Senior Engineer, Collaboration at Levi Strauss & Co., you will lead complex hands-on engineering and operational ownership across Microsoft 365 collab

Full-time

Project Management Professional - II

Remote or Irving, Texas

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Today

Lead the delivery of network projects that help modernize and strengthen telecommunications infrastructure. As a Network Project Manager, you'll coordinate engineering, operations, and business stakeholders to build project plans, manage schedules, resolve issues, and keep complex deployments moving from planning through completion. This role is a strong fit for someone who can bring structure to technical work while keeping people aligned around deadlines and deliverables. You'll manage multipl

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Contract

Client Executive 1 (Single Client)

Charlotte, North Carolina

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Today

Sodexo is hiring a Client Executive 1 to oversee operations across 8 Atrium Health System locations. This position is centrally based in the vibrant Charlotte, NC market. Lead a business portfolio of 8 accounts while ensuring quality, safety, efficiency and consistency. Make a meaningful impact on patient, client and guest experiences in this high level leadership career with Sodexo. About the job Step into a key leadership role where you\'ll oversee strategic partnerships, ensure contract perf

Full-time

Compensation information provided in the description

Solutions Engineer, ITSM

Remote or San Francisco, California

•

Today

Overview Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We're looking for a Solutions Engineer to expand our growing business and ITSM Specialist team in

Full-time

USD 137,703.00 - 179,779.00 per year

Service delivery jobs in North Carolina, USA