We are seeking a Senior Voice Engineer to work on a remote team for a client in Houston, TX. The role is contract to hire and you will spend 3-5 months working for Roth Staffing before converting to full time with the client. Responsible for designing, implementing, and managing advanced voice communication systems and technologies. You will leverage your expertise in voice engineering to ensure high-quality, reliable, and efficient voice services across the organization. This role involves tro
About the Role: We are seeking a highly skilled Senior Core Telephony Engineer with expertise in Cisco Voice and Avaya systems. This role is primarily remote, with occasional on-site requirements. You will be responsible for managing and optimizing our telephony infrastructure, ensuring seamless communication across the organization. Key Responsibilities: Design, implement, and manage telephony solutions using Cisco Voice and Avaya systems.Perform advanced troubleshooting and resolve complex tel
Job Title: Infrastructure Engineer Genesys (REMOTE) Job Description: Reason: Special Project - ACT Avaya to Cisco migration 7 to 10 years of experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email.Advanced Contact Center Call Flows and script design.Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration. Basic knowledge of Avaya and Cisco end point integration.Must have experience in Genesys Voice, Emai
Position: - Infrastructure Engineer (Genesys)Location: - Bloomfield CT (3 days a week) or RemoteType: - Contract to Hire Job Description Job Responsibilities:Design, deploy, and maintain VoIP and traditional telephony systems (e.g., Cisco, Avaya).Manage and troubleshoot SIP trunks, call routing, and dial plans.Monitor and optimize voice network performance, ensuring minimal latency and packet loss.Configure and support IP phones, softphones, voicemail, and unified messaging systems.Integrate voi
