avaya jobs in new york, ny

IVR Support Engineer (ICX / Avaya / SIP)

Remote

•

4d ago

Job Summary We are hiring an IVR Support Engineer to support a centralized IVR orchestration and routing platform (ICX) that integrates across carriers (SBC), Avaya contact center stack, IVR applications, agents, CTI, and Google Dialogflow. This role requires strong end-to-end call flow understandingnot just telephony or application support. You will be responsible for analyzing customer interactions across multiple layers, triaging issues, and ensuring seamless routing and IVR performance.

Contract, Third Party

$65 - $70

Urgent Opening - IVR Tester - Remote

Remote

•

2d ago

Hello, Hope you are doing great. Please let me know your interest for the below mentioned requirement: Role: IVR Tester Location: Remote Duration: Long-term/Fulltime About Infinite: Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes. With deep expertise in telecommunications, healthc

Easy Apply

Full-time

$60,000 - $80,000

Manager, Data Management-0251

Remote or Philadelphia, Pennsylvania

•

Today

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every

Full-time

Network Admin & HW/Desktop Support

Elmsford, New York

•

Today

SGA is seeking a technically strong Network Administrator & HW/Desktop Support for a Full-Time assignment with one of our premier Wholesale Distribution clients in Elmsford, NY. On-site, 5 days/week, 6:30 AM - 3:30 PM The company is a family-owned, rapidly growing wholesale distributor with over 60 branches across the U.S. and Canada. Their culture is people-first, innovative, integrity-driven, and partnership-oriented. The company is seeking a proactive, technically strong Network Administ

Full-time

USD 65,000.00 - 75,000.00 per year

Network Engineer III

New York, New York

•

23d ago

Network Engineer , IT Department (Schedule may vary based on department needs to include nights, weekends and holidays) Notes from Hiring Managers: Candidates must have hands-on experience with Cisco products (e.g., routers, Wi-Fi devices, firewalls) and describe their level of involvement.For backup systems, experience with Rubrik is preferred; however, candidates should also demonstrate familiarity with a variety of backup solutions and an understanding of different backup environments.From

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Contract

Depends on Experience

Fullstack engineer with strong Python or Java for Voice Infrastructure at Jersey City, NJ

Jersey City, New Jersey

•

Today

Hello Hope you are doing well..!! Please share me your updated Resume if you are interested. Location: Jersey City, NJ. Duration: 6 months Role: Full stack engineer with strong Python or Java experience for Voice Infrastructure Exp: 4- 6 years in required skills Skills: Skills: Digital : Amazon Web Service(AWS) Cloud Computing, Digital : DevOps Continuous Integration and Continuous Delivery (CI/CD), MySQL, EIS : Network Engineer Role Descriptions: Position Summary We are looking for a ful

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Third Party, Contract

Senior Call Center Engineer (Lead/Senior Specialist)

Remote

•

2d ago

Senior Call Center Engineer (Lead/Senior Specialist) Remote 12+ Months The Senior Engineer is an authority on Unified Communications (UC) and Contact Center as a Service (CCaaS)platforms. They focus on architecture, high-level troubleshooting, and strategy. Key Responsibilities System Architecture: Design and optimize the flow of calls, chats, and automated SMS responses within the Client contact center environment.Tier Support: Lead the resolution of complex outages or systemic bugs that Junio

Easy Apply

Contract

Depends on Experience

IVR Tester

Remote

•

2d ago

Role: IVR Tester Location: Remote Duration: Long-term/Fulltime Implementation Partner: Infinite Computer Solutions JOB DESCRIPTION: IVR Tester Job Description Core Responsibilities Test IVR call flows (menus, prompts, routing logic)Validate voice prompts, grammar, and pronunciationCheck Dual Tone Multi Frequency (DTMF) inputs (keypad responses like Press 1 for support )Verify call routing to the correct departments or agentsIdentify bugs, delays, or incorrect responsesPerform regression testin

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Full-time

$80,000 - $90,000

AI Architect with CCAAS

Remote

•

7d ago

Job Title: CCaaS Architect: Customer Engagement Suite (CES) Work Location:Remote Contract Duration: Long Term A consultative leader who bridges sales and delivery to design and implement Gemini-powered customer engagement platforms and contact center transformations. Role Summary: As the Principal Architect for the CES stack (Gemini Enterprise for CX), you own the technical design and delivery oversight of our customer engagement solutions. You bridge the gap between AI strategy and traditional

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Contract

Depends on Experience

Amazon Connect Architect

Remote

•

14d ago

Position: Amazon Connect Architect Location: Remote Employment Type: Contract to Hire Role Overview We are seeking a highly skilled Amazon Connect Architect to design, implement, and optimize cloud-based Contact Center as a Service (CCaaS) solutions on AWS. The ideal candidate will have deep expertise in Amazon Connect and its integration with AWS services, third-party systems, and enterprise applications. The architect will partner with business stakeholders, solution teams, and developers t

Contract, Third Party

Depends on Experience

Senior IT Support Engineer

Hybrid in Brooklyn, New York

•

3d ago

THIS ROLE WILL BE ONSITE 3 DAYS PER WEEK IN MANHATTAN. NO H1S OR 3RD PARTIES. SENIOR IT SUPPORT ENGINEER New York, NY Position Description Position Summary This is a customer oriented support role centered on providing basic to advanced technical support for end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues. Technologically proficient individual open to interact with users live or through other digital communication methods to provide gu

Easy Apply

Full-time

110000 - 130000

Salesforce Developer - Mobility

Remote or New York, New York

•

Today

About the Role: Grade Level (for internal use): 09 Salesforce Developer - Mobility About S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. For more information, visit automotiveMastermind is seeking a detail-oriented, hands-on Salesforce Developer in our New York Headquarters, to join our dynamic team. In this role, you will manage day-to-day Salesforce development and collaborate with cross-functional teams to

Full-time

USD 69,661.00 per year

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avaya jobs in New York, NY, USA