Interactive voice response jobs in north carolina

Charlotte, North Carolina

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7d ago

Must Have Skills Strong experience in IVR (Interactive Voice Response) Testing.Handson experience with Cyara for IVR test automation and monitoring.Experience in Automation Testing and test framework development. Nice to have skills IVR testingAutomation testing, Cyara Detailed Job Description Validate endtoend IVR and contact center call flows.Design, develop, and execute automated test scripts using Cyara.Perform functional, regression, integration, and user acceptance testing.Analyze test r

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Contract

Depends on Experience

Genesys Cloud IVR Test Engineer

Remote

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Today

Job Title: Genesys Cloud IVR Test Engineer Location: 100% Remote Seeking an experienced Genesys Cloud IVR Test Engineer to support a large-scale migration from Genesys Engage to Genesys Cloud. The immediate focus is execution and validation of approximately 5,000 interactive voice response (IVR) test cases before production deployment. This hands-on technical role will independently interpret voice user interface (VUI) and IVR call-flow designs, execute end-to-end caller scenarios, and determin

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Contract

Depends on Experience

Business Analyst_CCaaS_ Amazon Connect_Health Care_Remote

Remote

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Today

Role:-Business Analyst Location:-Remote Mandatory key skills: Cloud contact center(CCaaS)(Amazon Connect),Business Analysis, Consulting Job Description We are seeking an experienced Contact Center Business Analyst (Senior BA) / Contact Center Discovery Consultant to support a large-scale contact center transformation initiative.The primary responsibility of this role is to lead discovery activities and document the current-state contact center environment, including customer journeys, agent wo

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Contract, Third Party

Depends on Experience

Amazon Connect Developer – Conversational AI (W2)

Remote

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2d ago

URGENT HIRING | Business Process Designer Conversational AI Location: Remote USA Experience: 6+ Years Work Authorization: H-1B candidates may be considered Industry: Healthcare experience required Required Skills & Qualifications: 6+ years of experience in Conversational AI, business process analysis, and process mapping.Hands-on experience with Amazon Connect and contact flow design.Strong knowledge of IVR, Amazon Lex V2, and Amazon Q in Connect.Experience analyzing business requirements a

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Contract

Depends on Experience

Genesys Conversational AI Architect

Remote

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Today

Title: Genesys Conversational AI Architect Location: Remote Duration: 12 Months Top Skills Required: Conversational AI & Agentic AIGenesys Cloud & CCaaSDigital & Voice Bot DevelopmentIVR, Routing & API IntegrationSolution Architecture & Technical ConsultingTesting, Troubleshooting & Delivery

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Contract

70 - 75

Release Manager (Mid-Level) Denver, CO (Preferred) or Charlotte, NC W2 Contract

Hybrid in Charlotte, North Carolina

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18d ago

Release Manager (Mid-Level) Job Title: Release Manager (Mid-Level)Location: Denver, CO (Preferred) or Charlotte, NC (Onsite 4 days/week in client office mandatory)Pay Rate: $52/hr W2Experience Level: 6-10 years (no senior-level profiles over 10 years) Top Skills Required JiraGitLabChalkGECX Role Overview The Release Manager is responsible for planning, coordinating, and overseeing the deployment of application and platform changes into production, with a strong focus on overnight maintenance w

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Contract

$52

Associate IT Project Manager-CW

Remote or Pittsburgh, Pennsylvania

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Today

Job Description Job Title: Associate Product Owner Role Focus: Chat Platform / IVR / Conversational AI Duration: 12+ Months contract Location: 100% Remote Job Summary: The Associate Product Owner will work closely with business stakeholders, engineering teams, Scrum Masters, and Team Managers to define and execute the product roadmap and backlog. The role involves translating business requirements into actionable user stories, supporting sprint planning and execution, managing priorities, and h

Full-time

Senior AI / ML Engineer (Python)

Charlotte, North Carolina

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Today

Job Description ITTConnect is seeking an experienced Senior AI / ML Engineer (Python) to work for a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. End client is in the telecom industry. Job location: Charlotte, NC. We are seeking a highly experienced senior AI Engineer, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and in

Full-time

Software Engineer (Voice)

Raleigh, North Carolina

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Today

Who We Are: At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates beca

Full-time

Business Analyst

Remote

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2d ago

Job Description: Business Analyst (BA) Domain: Healthcare, Pharmacy, Retail Required Skills: Business Analysis, IVR, Web Applications Location: Dallas, TX/ New York/ North Carolina Job Summary We are seeking an experienced Business Analyst to work with business stakeholders, technical teams, and end users to gather requirements, analyze business processes, and translate business needs into functional requirements. The ideal candidate should have domain experience in Healthcare, Pharmacy, or Reta

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Third Party, Contract

Depends on Experience

Senior RAVE Clinical Database Programmer

Remote or New Jersey

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15d ago

Job Description: The Senior RAVE Clinical Database Programmer participates in the design, development, validation, and maintenance of clinical study databases. This individual applies advanced knowledge of CRF design, database configuration, edit check programming, custom programming, reporting, system integrations, and CDMS functionality while partnering closely with Clinical Data Management and cross-functional study teams to support successful clinical trial execution. Key Responsibilities:

Full-time

GraphQL API Developer

North Carolina

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Today

GraphQL API Developer Hybrid (3-4 days/week onsite in Charlotte, NC 28202) 12 Month Contract (Potential for Extensions or Conversion) Join our Banking partner's Strata Engineering team, a highly visible engineering organization responsible for powering how customers and agents interact across digital and contact center platforms. This team owns and supports customer-facing chat experiences, contact center integrations, agent experiences through Salesforce, and IVR capabilities through Genesy

Contract

$60.00 - $70.00

Sr Info Sec Threat Hunting Specialist

Hybrid in Charlotte, North Carolina

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Today

Sr Info Sec Threat Hunting Specialist The Sr Info Sec Threat Hunting Specialist identifies, analyzes, and reports on fraudulent activity and hidden threats targeting external clients. Under general supervision, this job uses defensive measures, digital forensic techniques, and information collected from a variety of sources to protect clients' accounts, personal data, and the organization's digital platforms from account takeover, new account fraud, and related threats. This job also works to im

Full-time

USD 92,400.00 - 112,000.00 per year

Senior Rave Clinical Database Programmer

Remote or New York, New York

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15d ago

Summary: The Senior RAVE Clinical Database Programmer participates in the design, development, validation, and maintenance of clinical study databases. This individual applies advanced knowledge of CRF design, database configuration, edit check programming, custom programming, reporting, system integrations, and CDMS functionality while partnering closely with Clinical Data Management and cross-functional study teams to support successful clinical trial execution. Key Responsibilities: Serve as

Full-time

Technical Support Engineer

Remote

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Today

What You Can Expect As a Technical Support Engineer on Zoom's Escalation Engineering team, you'll function as the highest level of technical escalation within Zoom Support, owning complex, sensitive, and high-priority customer cases from initial report through full resolution. Working at the intersection of customer advocacy and engineering collaboration, you'll use advanced diagnostic tools including log analysis, packet captures, and SIP traces to solve issues that few others can. This is a r

Full-time

USD 76,800.00 - 186,200.00 per year

Enterprise Transfer Intelligence Data Scientist - Remote

Remote or Minnetonka, Minnesota

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Today

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The Enterprise Transfer Intelligence Data Scientist will play a key role in advancing the Contact Cente

Full-time

USD 72,800.00 - 130,000.00 per year

AWS Connect Developer

Remote

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Today

The AWS Connect Developer designs, implements, and maintains cloud-based contact center solutions using Amazon Connect and integrated AWS serverless services. The role develops interactive voice response (IVR) flows, Python-based functions, and secure API integrations that connect customer interactions with enterprise applications and data stores. This position supports reliable contact routing, efficient data access, and a consistent caller experience. The developer automates infrastructure pr

Full-time

AI Transformation Strategist

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? A NiCE AI Transformation Strategist sits at the intersection of enterprise strategy and hands-on AI agent delivery. You will primarily engage at the VP and Director level - wi

Full-time

Senior Software Engineer - R37

Remote or Utah

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Today

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers. All Together Better defines our culture and

Full-time

USD 101,100.00 - 206,802.61 per year

Principal, IT Software Engineer 2

Remote or El Segundo, California

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Today

The DIRECTV IT team builds experiences that efficiently offer our products to prospects, delight our customers, and create a connected omnichannel experience. Within this, the Existing Customer Lifecycle value stream builds experiences that enable customers to get the most from their DIRECTV service and empowers our front-line team members who help them with intelligent technology. Our scope includes customer-facing self-service capabilities on DIRECTV.com, our IVR (interactive voice response),

Full-time

USD 147,830.00 - 268,307.00 per year

Interactive voice response jobs in North Carolina, USA