Hybrid in Windsor, Connecticut
•
Today
Title: IT Service Improvement Consultant Location: Holyoke, MA/ Windsor, CT Contract Length: 12 Months (Possibility of Extension) Key Responsibilities: Assess and optimize incident and problem management processes, tools, and SLAs to improve MTTD, MTTR, and reduce recurrence.Lead IT Incident Retrospective sessions, refine RCA practices, and ensure lessons learned are acted upon.Maintain a Continuous Service Improvement (CSI) backlog and track KPIs for service health, availability, and customer s
Easy Apply
Contract
$80 - $90