Zendesk jobs | Dice.com

Remote

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Today

Job title: Zendesk Developer/ Consultant Location: Remote (Locals CA) Duration: 6 Months Position Summary We are seeking an experienced Zendesk Consultant to lead customer service platform implementations and optimization initiatives. The consultant will work directly with customers to gather requirements, configure solutions, and drive adoption across support organizations. Key Responsibilities Implement and optimize Zendesk solutions. Configure workflows, automations, and reporting. Gather

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Contract, Third Party

Depends on Experience

Senior Director, Technical Support

Madison, Wisconsin

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Today

Job Description Role Overview We are seeking an experienced, strategic Senior Director to lead our Technical Support organization, covering tickets that reach human agents post our AI tier. This leader will set the operating strategy, develop a strong technical leadership team, and ensure customers receive reliable, high-quality technical resolution while driving operational efficiency and scalability across our support systems. Crucially, this role will lead the evolution and transition of hu

Full-time

USD 174,000.00 - 260,000.00 per year

Principal AI Success Strategist, Customer Success

Austin, Texas

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Today

Job Description Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI in

Full-time

USD 185,000.00 - 277,000.00 per year

Senior Staff Data Engineer

Austin, Texas

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Today

Job Description Senior Staff Data Engineer- Enterprise Semantic Layer Our Enterprise Data & Analytics (EDA) team is looking for an experienced Senior Staff Engineer to lead the architecture and engineering of an Enterprise AI-ready semantic data platform. We are building an AI-ready Enterprise data foundation that enables analytics, applications, and AI agents to operate from the same trusted understanding of business data. Our platform includes trusted foundational data models across Custome

Full-time

USD 200,000.00 - 300,000.00 per year

Partner Support Specialist: Remote

Remote

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19d ago

Partner Support Specialist Location: Fully Remote Employment Type: 12-month W2 contract Pay Rate: $125$135/hour depending on experience Russell Tobin is seeking a Partner Support Specialist to support a leading AI technology client. This role sits within a Partner Experience function responsible for building and scaling the systems, operations, and infrastructure that enable thousands of partners to build, sell, and deliver AI-powered solutions. This is not a traditional support role. The Partne

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Third Party, Contract

$125 - $135

Lead Engineer, Issue Management & Triage

Austin, Texas

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Today

What we're doing isn't easy, but nothing worth doing ever is. Diligent builds helpful robots that work safely and autonomously in real world environments. We move quickly, solve messy problems, and care deeply about reliability at scale. As a Fleet Engineer, you'll own the reliability and continuous improvement of our deployed robotic fleet - leading hands-on investigations into how and why robots fail in the field, across the mobile base, charging/docking, motion and power, connectivity (modem)

Full-time

Technology Operations Specialist

Brooklyn, New York

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a Technology Operations Specialist in Brooklyn, NY. Summary: We're seeking a hands-on Technology Operations Specialist to support and optimize the technology powering customer service operations. This is a great opportunity for someone who enjoys troubleshooting complex issues, improving workflows, and acting as the bridge between technical teams, business partners, and external vendors. You'll work across customer experience platforms and i

Contract

$35 - $41 hourly

Production Support Engineer

St. Petersburg, Florida

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7d ago

The Desktop/Prop Tech Production Support Specialist is one of the core investigators on the Production Support team, taking escalated Tier 3 tickets tied to our desktop and proprietary technology stack and driving them to root cause. This is a senior, hands-on role: you need broad knowledge of how our systems fit together, not just one microservice, since Tier 3 issues on this pillar are frequently cross-cutting. You'll be the most experienced troubleshooter on point for desktop/prop tech issues

Full-time

Strategy & Ops Lead, Applied AI

Remote

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Today

About Clipboard Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been

Full-time

USD 130,000.00 - 160,000.00 per year

Desktop Support Analyst

Ripon, Wisconsin

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Today

Description We are seeking a customer-focused IT Support Specialist for a critical 4-month contract opportunity providing coverage for an established IT team. This role supports employees in both office and manufacturing environments, delivering hands-on technical assistance and remote support to users across the United States. The ideal candidate has at least 2 years of experience in end-user support, troubleshooting hardware and software issues, and providing excellent customer service. This

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Contract

USD 25.00 - 28.00 per hour

Technical Support Engineer

Remote or Seattle, Washington

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Today

We believe that the way people interact with their finances will drastically improve in the next few years. We're dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their

Full-time

USD 73,872.00 - 110,000.00 per year

Technical Support Engineer

Seattle, Washington

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27d ago

Full-time

Tier 3 Production Support Lead

St. Petersburg, Florida

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Today

Tier3 Support / financial services industry / st. pete This Jobot Job is hosted by: Katrina McFillin Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $130,000 - $155,000 per year A bit about us: We're a growing financial services and technology firm helping independent financial advisors build thriving businesses and deliver personalized wealth management services. Our platform brings together technology, data, and operational support so adv

Full-time

USD 130,000.00 - 155,000.00 per year

IT Queue Manager II (JSF)

Arlington, Virginia

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Today

Overview AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. Responsibilities An Average DAy: As the IT Queue Manager Level II you will support the daily flow of incoming customer requests by reviewing, prioritizing, and routing account and data transfer paperwork to the appropriate teams

Full-time

USD 65,000.00 per year

Quality Assurance Tester

The Woodlands, Texas

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Today

Description We are looking for a detail-oriented Quality Assurance Tester to support the delivery of reliable, user-friendly web applications in The Woodlands, Texas. This role combines hands-on manual testing with automated test execution to identify defects, improve product quality, and strengthen the overall user experience. The ideal candidate is comfortable working across multiple test scenarios, documenting findings clearly, and collaborating with cross-functional teams to resolve issues e

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Full-time

USD 60,000.00 - 110,000.00 per year

Machine Learning Engineer, Enterprise Brain

Mountain View, California

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Today

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry's most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor

Full-time

USD 200,000.00 - 280,000.00 per year

Systems Support Engineer

Los Angeles, California

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Today

Systems Support Engineer Who We Are At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We are a rapidly growing technology services firm serving Hollywood movie studios, gaming companies, visual effects houses, and advertising firms. Our vision is to expand GPL's presence globally, building an elite team of technology specialists focu

Full-time

USD 60,000.00 - 80,000.00 per year

AI Engineer - Quality and Post-Training

San Francisco, California

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Today

Full-time

USD 200,000.00 - 280,000.00 per year

IT Support Administrator

Las Vegas, Nevada

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Today

Wesley Financial Group - IT Operations - Full-time - On-site: Nashville, TN or Las Vegas, NV Join a Culture Like No Other! Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we're more than just a workplace - we're a community that thrives on innovation, support, and making a difference. We're looking for an IT Support Administrator I (Tuesday - Saturday Shift) to join our dynamic team. Why You'll Lo

Full-time

Cloud Integration Engineer

Fort Washington, Pennsylvania

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Today

Cloud Integration Engineer We are looking for a Cloud Integration Engineer to design, build, and support secure, scalable integrations across cloud and on-premises systems. You'll help simplify enterprise integration, improve system reliability, and accelerate delivery through reusable integration patterns, automation, and modern Azure technologies. This role works closely with application, cloud, data, infrastructure, and security teams. JOB RESPONSIBILITIES Design and implement enterprise int

Full-time

USD 60.00 - 75.00 per hour