Alpharetta, Georgia
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Today
JOB SUMMARY The IT Service Desk Agent serves as the primary point of contact for end users requiring IT support through phone and live chat in a dynamic 24x7x365 environment. This role is dedicated to providing exceptional customer service, efficiently resolving technical issues, and maintaining accurate documentation within a ticketing system. The ideal candidate will possess strong troubleshooting abilities, be adept at multitasking, and effectively utilize knowledge base tools to achieve high
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